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Job summary
A renowned recruitment firm in Singapore is looking for a customer service representative for a 6-month renewable contract. The role involves resolving customer queries, assisting with surveys, and ensuring data integrity. Candidates should have a diploma in Business or a related field, and experience in customer service. Proficiency in MS Office is essential. Availability to work on weekends is needed. Strong communication skills are required for success in this role.
Qualifications
- Minimum Diploma qualification in Business, Marketing, or related field.
- At least 1–2 years in a customer-facing role.
- Strong communication and interpersonal skills are required.
- Ability to work independently and manage time effectively.
- Proficient in MS Office (Excel, Word) and basic data entry tools.
- Availability to work weekends as needed.
Responsibilities
- Respond to and resolve customer queries and complaints professionally.
- Assist respondents in completing surveys online or manually.
- Accurately enter collected data into the system.
- Conduct field visits for unreachable respondents.
- Update call outcomes and survey progress daily.
Skills
Education
Tools
6 months contract, renewable
January 2026 - June 2026
Central Office - Novena
5 days across Monday - Sunday
Respond to and resolve customer queries and complaints professionally.
Assist respondents in completing surveys online or through manual collection methods.
Accurately enter collected data into the system and ensure data integrity.
Conduct field visits for respondents who cannot be reached via phone.
Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
Minimum Diploma qualification in Business, Marketing, or related field.
Customer Service Experience: At least 1–2 years in a customer-facing role.
Strong communication and interpersonal skills.
Ability to work independently and manage time effectively.
Proficiency in MS Office (Excel, Word) and basic data entry tools.
Availability to work on weekends as required by project schedules.
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform. We regret to inform only shortlisted candidates will be notified.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.