Community Outreach (Central)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned recruitment firm in Singapore is looking for a customer service representative for a 6-month renewable contract. The role involves resolving customer queries, assisting with surveys, and ensuring data integrity. Candidates should have a diploma in Business or a related field, and experience in customer service. Proficiency in MS Office is essential. Availability to work on weekends is needed. Strong communication skills are required for success in this role.

Qualifications

• Minimum Diploma qualification in Business, Marketing, or related field.
• At least 1–2 years in a customer-facing role.
• Strong communication and interpersonal skills are required.
• Ability to work independently and manage time effectively.
• Proficient in MS Office (Excel, Word) and basic data entry tools.
• Availability to work weekends as needed.

Responsibilities

• Respond to and resolve customer queries and complaints professionally.
• Assist respondents in completing surveys online or manually.
• Accurately enter collected data into the system.
• Conduct field visits for unreachable respondents.
• Update call outcomes and survey progress daily.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Time management

Data entry proficiency

Education

Diploma in Business, Marketing or related field

Tools

MS Excel

MS Word

Job description

6 months contract, renewable

January 2026 - June 2026

Central Office - Novena

5 days across Monday - Sunday

• Respond to and resolve customer queries and complaints professionally.

• Assist respondents in completing surveys online or through manual collection methods.

• Accurately enter collected data into the system and ensure data integrity.

• Conduct field visits for respondents who cannot be reached via phone.

• Update call outcomes and survey progress daily using assigned tools (e.g., Excel).

Requirements

• Minimum Diploma qualification in Business, Marketing, or related field.

• Customer Service Experience: At least 1–2 years in a customer-facing role.

• Strong communication and interpersonal skills.

• Ability to work independently and manage time effectively.

• Proficiency in MS Office (Excel, Word) and basic data entry tools.

• Availability to work on weekends as required by project schedules.

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform. We regret to inform only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394