WPH - Customer Success Consultant

WPH DIGITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

WPH DIGITAL PTE. LTD. in Singapore is looking for a Customer Success Consultant to enhance client satisfaction and retention. In this key role, you will engage closely with clients, ensuring they maximize value from our services.

Your responsibilities include onboarding new clients, conducting regular check-ins, and advocating for clients' needs. The ideal candidate should hold a degree in IT or similar field, have strong communication skills, and thrive in a customer-facing position.

Qualifications

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent.
• At least 3 years of working experience in Project Managing web-related projects is advantageous.
• Proven experience in a customer-facing role within the fast-paced IT industry.

Responsibilities

• Serve as primary point of contact for assigned clients.
• Conduct regular check-ins with clients to address any issues.
• Responsible for onboarding new clients and ensuring smooth transition.
• Act as an advocate for clients, ensuring their feedback is acted upon.

Skills

Communication skills

Interpersonal skills

Project management

Client advocacy

Education

Degree in Information Technology or equivalent

Job description

As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply