Customer Success Executive

RSM STONE FOREST ACCOUNTSERVE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RSM STONE FOREST ACCOUNTSERVE PTE. LTD. in Singapore seeks a Client Service Advisor to support clients' digitalisation journeys and drive growth.

You will coordinate with stakeholders, prepare proposals, and work with IT teams and vendors to deliver end-to-end IT managed services while pursuing upsell opportunities and ensuring service excellence. You will act as the primary contact for clients within the IT service management framework, translating business needs into practical IT solutions and

Qualifications

• At least 3 years in client service, service delivery, account management, or IT advisory roles.
• Background in Accounting or Business with exposure to IT or technology sectors.
• Strong communication, presentation, and relationship-management skills.

Responsibilities

• Offer cost-effective and practical advice on digitalisation roadmaps, AI automation, IT budgeting and IT governance.
• Be the first point of contact for clients in the IT service management framework.
• Assist in preparing proposals, estimates and presentations for clients.
• Identify opportunities to upsell and cross-sell IT managed services.
• Strengthen client relationships to ensure service excellence.
• Coordinate with technical teams and external vendors for end-to-end IT managed services

Skills

Communication skills

Presentation skills

Relationship management

Education

Accounting or Business background

Job description

Our client is looking for a client-facing service delivery role to offer technology advisory and management services. Our Client Service Advisor works closely with stakeholders to support our clients' digitalisation journey to drive business growth.

Key Responsibilities

• Offer cost-effective and practical advice and on digitalisation roadmap, AI automation, IT budgeting and IT governance.

• Be the first point of contact for our clients in IT service management framework.

• Assist in preparing proposals, estimates, and presentations for clients.

• Identify opportunities to upsell and cross-sell IT managed services .

• Strengthen client relationships to ensure service excellence.

• Coordinate with technical teams and external vendors to provide complete end-to-end IT managed services

Requirements

• At least 3-year relevant experiencein client service, service delivery, account management, or business or IT advisory roles

• Background in Accounting, Business, or related disciplines, with experience in or exposure to the IT or technology sector

• Strong communication, presentation, and relationship management skills

• Proactive, organized, and solutions-oriented

• Able to work independently while collaborating with cross-functional teamsCustomer Success Executive