Customer Success Manager

JAC RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

JAC Recruitment Pte. Ltd. is seeking a Customer Success professional to manage client relationships across the lifecycle and drive value for enterprise customers.

You will collaborate with product and sales teams to ensure onboarding, adoption, retention, and growth, while maintaining up-to-date knowledge of our enterprise solutions and delivering excellent stakeholder engagement.

Qualifications

• Experience in customer success or account management.
• Strong relationship management and retention skills.
• Excellent communication and stakeholder engagement.
• Experience with CRM and productivity tools is advantageous.

Responsibilities

• Manage customer relationships throughout the lifecycle.
• Support adoption, satisfaction, retention, and growth.
• Collaborate with internal teams to ensure outcomes.
• Advocate for customers and provide product feedback.
• Drive engagement through training, resources, and community.
• Support renewals and expansion opportunities.
• Monitor performance and implement improvement plans.
• Contribute to process improvements and knowledge sharing.
• Maintain up-to-date product knowledge and professional development.
• Coordinate responses to customer issues and resolutions.

Skills

Customer success

Account management

Client-facing

Tools

CRM

Job description

COMPANY OVERVIEW

Our client is an established communications technology company specializing in enterprise communications and customer engagement solutions.

Responsibilities:

• Manage customer relationships throughout the customer lifecycle, from onboarding to ongoing engagement.
• Support customer adoption, satisfaction, retention, and growth by understanding business needs and delivering value.
• Collaborate with internal teams and partners to ensure successful customer outcomes and identify development opportunities.
• Act as a customer advocate by providing feedback to improve products, services, and customer experience.
• Drive customer engagement through regular communication, training, resources, and community-building initiatives.
• Support renewals, expansion opportunities, and customer success programs.
• Monitor customer performance, track progress against goals, and implement improvement plans where needed.
• Contribute to process improvements, knowledge sharing, and best practice development.
• Maintain up-to-date product knowledge and continue developing professional capabilities.
• Coordinate responses to customer issues and support effective resolution when required.

Requirements:

• Proven experience in customer success, account management, or other client-facing roles.
• Strong relationship management skills with the ability to support customer satisfaction, retention, and growth.
• Excellent communication, stakeholder engagement, and presentation skills.
• Strong problem-solving and analytical abilities with a customer-focused mindset.
• Effective organisational skills with the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Experience with customer relationship management and business productivity tools is advantageous.
• Familiarity with technology, software, or enterprise solutions environments is beneficial.
• Strong facilitation, project coordination, and governance capabilities.

We regret to inform that only shortlisted candidates will be notified.