WPH - Associate Consultant

WPH DIGITAL PTE. LTD.; Singapore; On-site; SGD 54,000 - 84,000; Full time

Job summary

WPH DIGITAL PTE. LTD. is seeking a detail-oriented professional to oversee quality assurance and project delivery for maintenance initiatives in Singapore.

You will coordinate with clients and the technical team to ensure timely fixes, monitor issues and changes, and uphold service level agreements. The role emphasizes strong communication, multi-tasking across projects, and a customer-centric approach to identify requirements and improve service levels.

Qualifications

• Minimum degree in IT, CS or equivalent.
• Preferably 1 year of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented with excellent communication skills, written and verbal.

Responsibilities

• Ensure high quality in services and deliverables.
• Contribute to quality assurance and SLAs for maintenance projects.
• Assist maintenance customers to monitor issues, changes and queries.
• Work with the technical team to deliver fixes on time.
• Manage and ensure timely delivery of projects.
• Liaise with clients to discuss and identify project requirements.
• Evaluate and resolve discrepancies during project delivery.
• Engage customers to gauge satisfaction with services.
• Initiate processes to improve service levels.
• Identify and remove roadblocks to meet quality standards and milestones.
• Ensure outputs meet requirements and standards.
• Groom and train outstanding candidates for future management roles.

Skills

Multitasking

Team collaboration

Customer orientation

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science or equivalent

Tools

MS Office

Project Management

Visio

Job description

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards
• Outstanding candidates will be groomed and trained for management role, to lead a team in the future

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 1 year of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.