Workshop Experience Executive

SKILLS DEVELOPMENT ACADEMY PTE LTD; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Structured training and ongoingsupport

Career development opportunities

Supportive and dynamic working enviro

Job summary

SKILLS DEVELOPMENT ACADEMY PTE LTD in Singapore is seeking a Workshop Experience Executive to connect with learners, manage registrations, and ensure smooth sessions from start to finish.

You will collaborate with marketing, sales and training teams to turn interest into attendance, deliver positive learner experiences, and inspire learners on their learning journey.

Qualifications

• Experience in training operations, quality assurance, programme/event coordination, customer service, telesales or learner engagement is advantageous.
• Strong communication and interpersonal skills, with the ability to handle learner enquiries and concerns.
• Comfortable making high-volume outbound calls and follow-ups to secure workshop attendance.
• Well-organised and detail-oriented, capable of coordinating multiple tasks and stakeholders.
• Willingness to learn new tools and adapt to workshop schedules.

Responsibilities

• Handle learner enquiries, outbound calls, registrations, confirmations, reminders and follow-ups through phone, WhatsApp and CRM systems.
• Maintain accurate learner records, attendance statuses and follow-up information.
• Coordinate workshop schedules, venues, trainers, sales personnel, supplies, equipment and manpower arrangements.
• Liaise with suppliers on inventory, stock replenishment and workshop materials.
• Attend and oversee assigned workshops, including learner check-in, on-site coordination, issue handling and closing procedures.
• Monitor registration, confirmation, attendance and paid enrolment results; prepare reports and flag performance gaps.
• Follow up with relevant departments on pending tasks, operational issues and agreed actions; escalated unresolved matters when required.
• Oversee pre-workshop, on-site and post-workshop SOPs, and brief or guide part-time support staff when assigned.

Skills

Training operations

Quality assurance

Customer service

Learner engagement

Outbound calls

Tools

Google Sheets

Google Workspace

CRM systems

Job description

Be part of creating meaningful learning experiences! As a Workshop Experience Executive, you'll connect with learners, build excitement leading up to each workshop, and ensure every session runs smoothly from start to finish. Working closely with our marketing, sales and training teams, you'll play a key role in turning interest into attendance, delivering positive learner experiences and inspiring learners to take the next step in their learning journey.Working Hours: 9:00AM - 6:00PM or 1:00 PM-10:00 PM (on workshop days), inclusive of a 1-hour meal break

Working Week: 5 working days per week, with 2 scheduled off-days, on a rotating roster. Weekend and public holiday duties may be required, subject to applicable employment terms and entitlements. Shift timings may be adjusted according to workshop schedules.

Key Responsibilities

• Handle learner enquiries, outbound calls, registrations, confirmations, reminders and follow-ups through phone, WhatsApp and CRM systems.
• Maintain accurate learner records, attendance statuses and follow-up information.
• Coordinate workshop schedules, venues, trainers, sales personnel, supplies, equipment and manpower arrangements.
• Liaise with suppliers on inventory, stock replenishment and workshop materials.
• Attend and oversee assigned workshops, including learner check-in, on-site coordination, issue handling and closing procedures.
• Monitor registration, confirmation, attendance and paid enrolment results; prepare reports and flag performance gaps.
• Follow up with relevant departments on pending tasks, operational issues and agreed actions; escalated unresolved matters when required.
• Oversee pre-workshop, on-site and post-workshop SOPs, and brief or guide part-time support staff when assigned.

Requirements

• Experience in training operations, quality assurance, programme/event coordination, customer service, telesales or learner engagement is advantageous.
• Comfortable making high-volume outbound calls and conducting consistent learner follow-ups to secure workshop attendance commitments.
• Strong communication and interpersonal skills; persuasive, patient and professional when handling learner enquiries and concerns.
• Proactive, target-driven and resourceful, with the ability to take ownership of assigned duties and work independently with minimal supervision.
• Well-organised and detail-oriented, with the ability to coordinate multiple tasks and stakeholders.
• Comfortable using Google Workspace (especially Google Sheets), messaging applications and CRM or learner management systems, with a willingness to learn new tools.
• Good understanding and practical use of AI tools to improve productivity and daily work processes.
• Able to oversee on-site workshops and work rostered evening shifts, weekends and public holidays when required.
• Fresh graduates with strong communication skills and a willingness to learn are welcome to apply.

What We Offer

• Structured training and ongoing support.
• Career development and progression opportunities.
• Supportive and dynamic working environment.
• Opportunity to contribute to Singapore's lifelong learning and skills development landscape.