Customer Success Executive

AVENTIS LEARNING GROUP PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Aventis Learning Group in Singapore is seeking a Customer Success Executive to manage the end-to-end learner journey, from enquiry to course completion.

You will oversee course delivery, logistics, participant relations, and proactive service recovery, with emphasis on administrative accuracy and client satisfaction.

Fresh graduates with a Diploma and a proactive, service-minded attitude are welcome, with structured onboarding and growth opportunities.

Qualifications

• Diploma required or equivalent
• Excellent written and spoken English
• Strong customer-first mindset
• Good multi-tasking and logistics skills

Responsibilities

• Serve as the main liaison for course participants from enquiry to enrolment
• Oversee course delivery, venue logistics, and digital platform access
• Analyze feedback and trainer evaluations to identify gaps and boost course ratings
• Monitor outstanding balances and maintain training records across databases

Education

Diploma

Fresh graduate friendly

Job description

About Aventis Learning Group

As a certified Great Place to Work organizationand award-winning training provider in Singapore, Aventis Learning Group is dedicated to making a positive impact on our staff, learners, and corporate clients.

We empower our team members to build purpose-driven careers in a dynamic, continuous learning environment. We are seeking an energetic,customer-centricCustomer Success Executivewho is passionate about adult education and eager to grow with us.

Why Join Us?

• Continuous Learning & Sponsorship:Access professional upgrading opportunities, skill development, and higher education sponsorship paths.
• Fast-Track Career Growth:Gain hands-on exposure to corporate training management, trainer relations, and executive event operations.
• Fresh Graduate Friendly:Comprehensive onboarding, structured training, and mentorship provided to set you up for success.

The Role & Impact

As aCustomer Success Executive,you will drive the end-to-end learner journey, from initial enquiry to course completion. You will oversee class delivery, handle participant relations, drive proactive service recovery, and maintain efficient operational administrative support.

Key Responsibilities

• Enquiry & Enrolment Management: Serve as the main liaison for course participants, answering program inquiries promptly and providing dedicated support throughout their learning journey.
• Course Delivery & Logistics: Oversee course scheduling, venue setups, digital learning platform access, course materials, and participant registration.
• Service Recovery & Quality Assurance: Analyze post-workshop participant feedback and trainer evaluations to identify operational gaps, driving rapid service recovery to elevate course ratings.
• Administrative Operations & Receivables: Monitor and follow up on outstanding corporate/learner balances. Maintain accurate training records and documentation across operational databases.

Who We Are Looking For

• Educational Background:Diploma (Fresh graduates with a strong customer service or administrative interest are welcome).
• Communication & Service Mindset: Excellent written and verbal English communication abilities with a strong customer-first approach.
• Problem-Solving Skills: Strong multi-tasking abilities, attention to detail, and a proactive mindset to handle service recovery and logistics smoothly.