Workshop Assistant

Adventus; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Adventus in Singapore seeks an IT support professional to provide desktop, printer, and related technical assistance at client sites. You will handle 1st/2nd level requests, troubleshoot laptops and printers, and manage Outlook configurations while maintaining service quality for end users.

The role requires a diploma or NITEC in computing, comfort with long client-site deployments, and basic Mandarin. Strong software and networking knowledge, customer service orientation, and teamwork are

Qualifications

• Diploma / NITEC in Computing or similar
• Comfortable stationed at client site for long periods
• Knowledge of Mandarin dialects essential
• Good knowledge in software applications with networking proficiency
• Positive attitude and strong customer service
• Independent and a good team player
• Technical experience in photocopier industry is an added advantage

Responsibilities

• Perform desktop, printing and related support.
• 1st/2nd level support and resolution for desktop clients and hardware.
• Troubleshoot laptops and printers for end users.
• Manage Windows OS versions, MS Office, network connectivity, printer mapping.
• Configure and troubleshoot Outlook email issues.
• Install, repair and preventive maintenance on client copiers.
• On-site hardware and software troubleshooting for copiers.
• Service Servers, Windows PC, MacBook and iPad.
• Distribute paper to copiers as required.
• Ad hoc duties as assigned

Skills

Networking proficiency

Customer service

Independent

Team player

Education

Diploma / NITEC in Computing

Tools

MS Office

Outlook

Job description

Job Responsibilities

• Perform desktop, printing and related support.

• 1st/2nd level support and resolution, including technical issues involving desktop clients and hardware issues.

• Provide technical service to end users, troubleshooting issues related to laptops and printers

• Manage Windows XP, Windows Vista, Windows 7, MS Office Applications, network connectivity, printer mapping etc.

• Manage email messaging configurations and troubleshooting issues for Outlook.

• Provide installation, repair and preventive maintenance serivces on client's copiers

• On site troubleshooting on hardware and software solutions related to copiers

• Servicing of Servers,Windows PC,Macbook and Ipad

• Distribution of paper to copiers as required

• Ad hoc duties as assigned

Job Requirements

• Diploma / NITEC Qualification in Computing or similar

• Must be comfortable to be stationed in specific client's site for long period of time

• Main service provider to chinese client. Knowledge of basic Mandarin dialects is essential

• Good knowledge in software applications, preferably with networking proficiency

• Positive attitude and great customer service

• Independent and good team player

• Technical experience in the photocopier industry will be an added advantage