Business Support, Facilities Support

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore seeks a Workplace Experience Ambassador to own the overall workplace experience and manage daily soft facilities operations in the Singapore office. You will work with the client’s real estate team, landlord, and service partners to deliver high-touch hospitality, space planning, cleaning, waste management, and events support.

You will coordinate with maintenance, oversee inspections, and ensure health and safety compliance, while maintaining a

Qualifications

• 3+ years of experience in office coordination, hospitality, facilities, or workplace operations.
• Experience in coordinating on-site soft facilities and daily operations.

Responsibilities

• Coordinate all on-site soft facilities operational and administrative duties.
• Partner with in-house maintenance team for daily maintenance and conduct inspections to ensure quality standards.
• Monitor submission of service partners’ daily inspections and periodic reports.
• Coordinate and improve efficiency of storage, transportation, space planning, event planning and meeting room arrangement.
• Oversee waste, pest control and cleaning scheduling.
• Review service partners’ deployment and duties to optimize manpower usage.
• Regular inspection for conformance to service standards and cleanliness.
• Ensure service partners follow health and safety policies and HS&E requirements.
• Maintain a safe work environment and ensure safe practices.
• Report any non-conformance or unsafe conditions to management.
• Coordinate training programs for cleaners, landscapers, waste and pest control.
• Support events setup and logistics including AV and site layout.
• Conduct daily toolbox talks on HSE and lessons learned.
• Provide hospitality as receptionist coverage when needed.

Skills

Operational mindset

Time management

Team player

Interpersonal skills

Supervisory skills

Google Workspace

CMMS platforms

Help desk platforms

Communication skills

Education

Nitec/Higher/Nitec/Diploma in Hotel & Hospitality Management, Facilities Management

Tools

CMMS platform

Help desk platforms

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Ambassador - Job Description

About the Role

As a Workplace Experience Ambassador scope of work own the overall workplace experience, be the primary touch point with Client employees, visitors, and service partners – delivering a high-touch and high-impact workplace experience. This role will be responsible for managing daily soft facilities operations in the Singapore office, including close collaboration with building landlord and client’s pantries partners. You’ll work in close partnership with Workplace Experience Manager, Engineering team, Senior Facilities Manager (Site Lead) and the client’s real estate team, contributing to the entire client workplace experience includes cleaning, landscape, pest control, waste disposal, space & move management, events and support pantries management. While the role requires someone highly proactive and independent, you will also be a key collaborator on strategic workplace experience initiatives that enhance employee experience, operational excellence, and our cross-site & function collaboration.

Responsibilities

• To coordinate all on-site soft facilities operational and administrative duties.
• Partnering closely with the in-house maintenance team for all daily maintenance matters and conducting daily inspection to ensure quality standards are being maintained.
• Monitor submission of service partners’ daily inspection and periodic reports.
• Responsible for coordinating and improve efficiency of storage, transportation, space planning, event planning and meeting room arrangement.
• Oversee the planning and executing of the waste, pest control and cleaning scheduling.
• Review service partners’ deployment and duties to optimal use of manpower.
• Regular inspection for conformance to service standards and expectation of cleanliness, waste management.
• Ensuring that all service partners conduct themselves in accordance with relevant policy on health and safety.
• They will be committed to maintaining a healthy and safe work environment.
• Ensuring at all times that they carry out their work safely and with due regard for others in accordance with HS&E procedures and instructions, contractual, legislative and local requirements.
• Reporting immediately any non-conformance, unsafe act or unsafe condition to line management for investigation and corrective action.
• Identify, collate and report any building defects.
• Coordinate with all service partner on their plan training programme for cleaners, landscapers, waste and pest control.
• Coordinate and support events from set up requirements to logistical support including AV set-up, liaise with onsite support team on layout etc.
• Conduct daily toolbox talk to address HSE, work activities and shared lesson learnt.
• Serve as first point of coverage for client receptionist by supporting in delivering warm, professional hospitality while following site security protocols for all visitors. independently.
• Complete additional responsibilities as assigned.

Requirements

• Nitec/Higher/Nitec/Diploma in Hotel & Hospitality Management, Facilities Management, or an equivalent field of study required 3+ years of experience in office coordination, hospitality, facilities, or workplace operations.
• A strong operational mindset with a genuine passion for building meaningful employee experiences.
• Experience in managing a substantial size of workers Excellent time management skills and ability to multi-task and prioritize work.
• A positive attitude and a good team-player with good interpersonal and supervisory skills.
• A proactive, positive, and solutions-oriented attitude - someone who thrives in fast-paced, people-first environments.
• Excellent written and verbal communication skills across email and in-person interactions.
• Proficiency in Google Workspace (Docs, Sheets, Slides) and comfort using CMMS platform or help desk platforms.
• Others: The role includes the need to potentially provide after-hours coverage when necessary.

Location: On-site –Singapore

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.