Workplace Experience Lead

Jones Lang LaSalle, Inc.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Jones Lang LaSalle, Inc. in Singapore seeks a Workplace Experience Lead to steward on-site experience for a key client account. You will lead a team of Workplace Ambassadors delivering hospitality, support, and engagement services across client workspaces.

The role requires a blend of client relationship skills, team leadership, and hands-on experience design in a fast-paced environment, with a focus on service excellence and brand alignment.

Responsibilities

• Client partnership: act as trusted contact and align service delivery with client goals.
• Team leadership: recruit, train, coach, and manage Workplace Ambassadors; conduct performance reviews.

Skills

Team leadership

Client partnership

Experience design

Operations oversight

Event planning

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

As a Workplace Experience Lead supporting a key client account, you will serve as the primary steward of the on-site workplace experience, ensuring it consistently reflects both JLL's service excellence and the client's unique culture, values, and operational needs. You will directly manage a team of Workplace Ambassadors who deliver day-to-day hospitality, support, and engagement services across the client's workspace(s). This role requires a blend of client relationship acumen, team leadership, and hands-on experience design in a dynamic work environment.

Key Responsibilities

• Client Partnership: Act as the trusted point of contact for workplace experience matters, building strong relationships with client stakeholders (e.g., HR, Technology, Security, etc.) and aligning service delivery with their evolving business goals.
• Team Leadership: Recruit, train, coach, and manage a high-performing team of Workplace Ambassadors; set clear expectations, conduct performance reviews, and foster a service-oriented, inclusive team culture.
• Service Excellence: Oversee daily ambassador-led services- including events, office readiness, and employee assistance- ensuring seamless, branded experiences.
• Experience Design & Execution: Co-create and implement tailored workplace programs (e.g., office tours, wellness activations, recognition moments, engagement events, education) that enhance employee satisfaction and reinforce the client's employer brand.
• Operational Oversight: Monitor site operations for cleanliness, safety, functionality, and brand consistency; coordinate with vendors and internal JLL Workplace teams (engineering, delivery, property services) to resolve issues promptly.
• Feedback & Continuous Improvement: Gather insights through surveys, ambassador reports, and client check-ins; analyze trends and propose enhancements to elevate