Workforce Data & Reporting Specialist

TDCX Group; Singapore; On-site; SGD 35,712 - 58,032; Full time

Job summary

TDCX Group in Singapore is seeking an on-site Workforce Administrative officer to manage leaves, attendance, scheduling and related duties, while ensuring accurate data collection and timely reporting. You will provide feedback to improve tools, resources, and procedures to streamline workflows in a fast-paced environment.

The role requires strong time management, ability to multitask across systems, and excellent English communication skills.

Qualifications

• Diploma or higher in any field is required.
• 2 years of related experience preferred; fresh graduates encouraged to apply.
• Strong time management and motivation to exceed expectations.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and multiple systems, able to learn new ones.
• Excellent verbal and written English communication; bilingual ability is a plus.

Responsibilities

• Administer leaves, attendance, scheduling, and other workforce duties.
• Provide feedback on tools, resources, procedures to improve workflow.
• Trend and track performance; compile monthly and yearly agent KPI reports.
• Highlight performance deviations to supervisor for action.
• Ensure data collected is accurate, relevant, and objective.
• Complete daily, weekly, monthly, and ad-hoc reports and distribute to target audiences.
• Undertake additional duties as assigned by management to maintain QMS at TDCX.

Skills

Time management

Multi-tasking

Computer skills

English communication

Education

Diploma or higher in any field

Tools

MS Office

Job description

TDCX Group in Singapore is seeking an on-site Workforce Administrative officer to manage leaves, attendance, scheduling and related duties, while ensuring accurate data collection and timely reporting. You will provide feedback to improve tools, resources, and procedures to streamline workflows in a fast-paced environment.

The role requires strong time management, ability to multitask across systems, and excellent English communication skills.