Workforce Management Lead Philippines Operations Support 13-January-2026

TDCX Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical insurance

Flexible working arrangements

Strong learning and development plans

Direct public transport links

Strong learning and development plans

Job summary

A global business outsourcing leader in Singapore is seeking a workforce management specialist to oversee scheduling and professional development of agents. The ideal candidate will have at least a bachelor's degree and two years of relevant experience in workforce management applications. Strong analytical skills and excellent communication in English are essential. The role offers attractive remuneration and a supportive work culture, contributing to the growth of client operations.

Qualifications

• Minimum of 2 years of working experience in the related field.
• Experience with workforce management applications is a plus.
• Excellent written communication skills in English and the local market language.
• Familiarity with timekeeping, payroll support, and employee data maintenance is desirable.

Responsibilities

• Ensure the professional development of workforce specialists.
• Manage the scheduling of agents across various lines of business.
• Analyze performance data for operational efficiency.
• Analyze performance data to identify opportunities to operate more effectively and efficiently.
• Maintain employee records, adding and removing hires and leavers.
• Support timekeeping reports, disputes and payroll adjustments.

Skills

Team player

Problem-solving

Analytical skills

Verbal communication skills in English

English communication

Education

Advanced/Higher/Graduate Diploma, Bachelor's Degree or equivalent

Tools

Aspect eWFM or similar applications

ACD reporting

IEX/NICE

Genesys WFM

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• yu join a global company, winner of hundreds of industry awards

What is your mission?

• Ensure the professional development of each of the workforce specialists
• Determine appropriate staffing levels to meet performance goals.
• Manage the scheduling of agents across various LOBs serving multiple markets 24x5.
• Analyze performance data to identify opportunities to operate more effectively and efficiently.
• Employee maintenance, adding and removing new hires and leavers from employee database.
• Support timekeeping reports, disputes and adjustments for payroll.
• Any other duties and responsibilities that may be assigned to you by the managementupati from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Whoavati we looking for?

• wegen must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM).
• Previous experience with ACD reporting and administration experience is an advantage.
• Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated,ائيل strong problem solving and good analytical skills.
• Excelente verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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