Strategic Workforce Forecasting & Scheduling Specialist

TDCX; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Remuneration

Medical and social coverage

World-class workspaces

Recognition programs

Learning and development

Flexible working arrangements

Mentoring from experts

Global company awards

Job summary

TDCX, headquartered in Singapore, is seeking a scheduling analytics professional to manage daily resource coverage and forecasting data. You will collaborate with Operations to enforce schedule adherence, collect and analyze data, and generate forecasting matrices to boost efficiency.

Ideal candidates have 2 years of related experience, proficiency with forecasting tools, and strong English communication. The role offers flexible/hybrid work arrangements in Singapore with a global, award-winning

Qualifications

• Must have at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field.
• Knowledge in any Work Force Management Software is an advantage.
• Ability to perform statistical analysis and produce analytical and informative reports.
• Must have initiative, drive and work independently with minimum supervision and a good team player.
• Excellent verbal and written communication skills in English and the language of supporting market.

Responsibilities

• Manage changes to scheduling to ensure adequately daily resource coverage.
• Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage.
• Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation start time).
• Ensure hours are accurately accumulated and categorised in a format compatible with company procedure.
• Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data about the day.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Analytical thinking

Statistical analysis

Analytical reports

Communication in English

Independent worker

Team player

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Tools

Workforce management software

Job description

TDCX, headquartered in Singapore, is seeking a scheduling analytics professional to manage daily resource coverage and forecasting data. You will collaborate with Operations to enforce schedule adherence, collect and analyze data, and generate forecasting matrices to boost efficiency.

Ideal candidates have 2 years of related experience, proficiency with forecasting tools, and strong English communication. The role offers flexible/hybrid work arrangements in Singapore with a global, award-winning