Workday HR Operations Manager

Ensign InfoSecurity (Singapore) Pte. Ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Ensign InfoSecurity (Singapore) Pte. Ltd. is seeking a skilled Workday Operations and HRIS specialist to support employees, managers and HR in maximizing Workday capabilities.

You will ensure daily stability, participate in releases, create training, and collaborate with HR, IT and business to implement improvements. You will maintain data, dashboards, and process flows while meeting governance and service levels.

Responsibilities

• Help employees, managers and HR get the most from Workday by answering questions on standard capabilities and good practice, and pulling in the team on more complex or unusual cases.
• Keep Workday running well day to day, covering availability, performance, troubleshooting and maintenance.
• Contribute to Workday releases and HRIS projects, covering configuration, testing, implementation and post go-live support. Work with the team on solution design.
• Create and run training, knowledge-sharing sessions and user guides that help employees and managers adopt new features.
• Work with HR, IT and the business to understand what they need, and recommend practical ways to meet those needs in Workday.
• Maintain HR data, standard reports, dashboards, validation controls, documentation, configuration workbooks and process flows, in line with governance and audit requirements.
• Manage cases with Workday Support and keep the team updated.
• Find ways to simplify everyday processes for employees and managers, such as requests, approvals and self-service tasks, using Workday capabilities (e.g. Workday Agents) and other tools.
• Spot gaps between how people work today and what Workday can do, recommend solutions, and build the agreed improvements.
• Gather feedback from employees, managers and HR on their Workday experience, and turn it into practical improvements.
• Keep up with Workday releases and AI capabilities, and suggest where they could help, with a view on value and risk.
• Handle complex employee lifecycle transactions (onboarding, transfers, data changes, offboarding) and check the quality of data changes, in line with SOPs and service levels.
• Keep employee data and personnel records in Workday and electronic files accurate.
• Be the senior hands-on Workday resource for the team across releases, enhancements and escalations.
• Onboard new team members and coach colleagues on Workday and HR operations.
• Keep SOPs, guides and documentation current.
• Meet team KPIs and service levels.

Job description

Ensign is hiring !

Key Responsibilities:

1. Workday Operations and Support

• Help employees, managers and HR get the most from Workday by answering questions on standard capabilities and good practice, and pulling in the team on more complex or unusual cases.
• Keep Workday running well day to day, covering availability, performance, troubleshooting and maintenance.
• Contribute to Workday releases and HRIS projects, covering configuration, testing, implementation and post go-live support. Work with the team on solution design.
• Create and run training, knowledge-sharing sessions and user guides that help employees and managers adopt new features.
• Work with HR, IT and the business to understand what they need, and recommend practical ways to meet those needs in Workday.
• Maintain HR data, standard reports, dashboards, validation controls, documentation, configuration workbooks and process flows, in line with governance and audit requirements.
• Manage cases with Workday Support and keep the team updated.

2. Employee Experience and Automation

• Find ways to simplify everyday processes for employees and managers, such as requests, approvals and self-service tasks, using Workday capabilities (e.g. Workday Agents) and other tools.
• Spot gaps between how people work today and what Workday can do, recommend solutions, and build the agreed improvements.
• Gather feedback from employees, managers and HR on their Workday experience, and turn it into practical improvements.
• Keep up with Workday releases and AI capabilities, and suggest where they could help, with a view on value and risk.

3. HR Operations

• Handle complex employee lifecycle transactions (onboarding, transfers, data changes, offboarding) and check the quality of data changes, in line with SOPs and service levels.
• Keep employee data and personnel records in Workday and electronic files accurate.

4. Team Contribution

• Be the senior hands-on Workday resource for the team across releases, enhancements and escalations.
• Onboard new team members and coach colleagues on Workday and HR operations.
• Keep SOPs, guides and documentation current.
• Meet team KPIs and service levels.