Workday HR Operations Manager

Ensign InfoSecurity; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Ensign InfoSecurity in Singapore is seeking a skilled Workday Operations Lead to optimize HRIS processes and support employees and managers. You will run day-to-day Workday operations, contribute to releases, and develop training materials to promote feature adoption.

As the senior Workday resource, you will coach teammates, maintain data quality, and ensure governance across reports and dashboards while meeting service levels. Join a growing cybersecurity team.

Responsibilities

• Answer questions on standard Workday capabilities and escalate complex cases with HRIS team.
• Maintain day-to-day Workday availability, performance, troubleshooting and maintenance.
• Contribute to Workday releases and HRIS projects including configuration, testing and post go-live support.
• Create training, knowledge-sharing sessions and user guides for feature adoption.
• Collaborate with HR, IT and the business to meet Workday needs.
• Maintain HR data, reports, dashboards, controls and process documentation.
• Manage cases with Workday Support and keep the team updated.

Job description

Ensign is hiring !

Key Responsibilities:

1. Workday Operations and Support

• Help employees, managers and HR get the most from Workday by answering questions on standard capabilities and good practice, and pulling in the team on more complex or unusual cases.
• Keep Workday running well day to day, covering availability, performance, troubleshooting and maintenance.
• Contribute to Workday releases and HRIS projects, covering configuration, testing, implementation and post go-live support. Work with the team on solution design.
• Create and run training, knowledge-sharing sessions and user guides that help employees and managers adopt new features.
• Work with HR, IT and the business to understand what they need, and recommend practical ways to meet those needs in Workday.
• Maintain HR data, standard reports, dashboards, validation controls, documentation, configuration workbooks and process flows, in line with governance and audit requirements.
• Manage cases with Workday Support and keep the team updated.

2. Employee Experience and Automation

• Find ways to simplify everyday processes for employees and managers, such as requests, approvals and self-service tasks, using Workday capabilities (e.g. Workday Agents) and other tools.
• Spot gaps between how people work today and what Workday can do, recommend solutions, and build the agreed improvements.
• Gather feedback from employees, managers and HR on their Workday experience, and turn it into practical improvements.
• Keep up with Workday releases and AI capabilities, and suggest where they could help, with a view on value and risk.

3. HR Operations

• Handle complex employee lifecycle transactions (onboarding, transfers, data changes, offboarding) and check the quality of data changes, in line with SOPs and service levels.
• Keep employee data and personnel records in Workday and electronic files accurate.

4. Team Contribution

• Be the senior hands-on Workday resource for the team across releases, enhancements and escalations.
• Onboard new team members and coach colleagues on Workday and HR operations.
• Keep SOPs, guides and documentation current.
• Meet team KPIs and service levels.

About Ensign InfoSecurity

Ensign InfoSecurity is the largest pure-play cybersecurity service provider in Asia. The company is headquartered in Singapore. We specialise in the provision of these services; cybersecurity advisory and assurance, implementation and management of advanced cybersecurity controls, cybersecurity monitoring, threat hunting, and incident response. Underpinning these competencies is in-house research and development in cybersecurity.

What Makes Ensign Special?

We are a technology company with warmth and soul. We are ambitious, propelled by our vision to be the cyber defender of choice, and fueled by the dedication and camaraderie of individuals who are eager to make a difference, and leave their footprints in the industry. If you are a self-motivated curious go-getter, we want You! Join Us!