manager

yi beauty spa; Singapore; Vor Ort; SGD 42.000 - 66.000; Vollzeit

Zusammenfassung

yi beauty spa in Singapore seeks an experienced Shop Manager to oversee daily operations and lead a team of beauticians delivering high-quality wellness services. You will manage customer satisfaction, inventory and ensure health and safety standards while driving smooth business performance.

You will hire and train staff, schedule appointments, address client feedback, and uphold cleanliness and service standards, with weekend and public holiday availability encouraged.

Qualifikationen

• Experience in the wellness and related hospitality industry
• Ability to motivate and lead a team to deliver high-quality service
• Strong attention to detail to uphold cleanliness, safety, and service standards
• Passion for wellness and self-care
• Friendly and cheerful personality
• Availability to work on weekends and public holidays

Aufgaben

• Oversee day-to-day shop operations, including staff scheduling and managing client appointments to ensure smooth customer flow
• Hire, train, and supervise beauticians to maintain team performance and meet quality and service standards
• Deliver excellent customer service by addressing client complaints and implementing feedback-driven improvements
• Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate inventory
• Ensure compliance with health, safety, and hygiene protocols by training staff and maintaining equipment sanitation

Kenntnisse

Team leadership

Customer service

Inventory management

Health & safety compliance

Jobbeschreibung

Job Summary

Oversee daily shop operations and lead a team of beauticians to deliver high-quality wellness services. Manage customer satisfaction, inventory, and compliance with health and safety standards to ensure smooth and efficient business performance.

Responsibilities

• Oversee day-to-day shop operations, including staff scheduling and managing client appointments to ensure smooth customer flow
• Hire, train, and supervise beauticians to maintain team performance and meet quality and service standards
• Deliver excellent customer service by addressing client complaints and implementing feedback-driven improvements
• Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate inventory
• Ensure compliance with health, safety, and hygiene protocols by training staff and maintaining equipment sanitation

Preferred competencies and qualifications

• Experience in the wellness and related hospitality industry
• Ability to motivate and lead a team to deliver high-quality service
• Strong attention to detail to uphold cleanliness, safety, and service standards
• Passion for wellness and self-care
• Friendly and cheerful personality
• Availability to work on weekends and public holidays