Wellness Recovery Concierge

Morrow Health; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

MORROW Health in Singapore invites applications for a MORROW Recovery Executive to be the first point of contact for members and guests, delivering an elevated service experience.

You will guide members through our wellness offerings, resolve feedback promptly, and act as a brand ambassador to foster loyalty and retention. The role suits those with 1–3 years in customer-facing roles and a passion for wellness in a fast-moving startup environment.

Qualifications

• Diploma/Certificate in Hospitality, Business, Customer Service or related field.
• 1–3 years in customer-facing roles, preferably in hospitality, healthcare, fitness, spa or wellness.
• Strong communication and interpersonal skills, with a customer-first mindset.

Responsibilities

• Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
• Provide accurate guidance on all service offerings, including recovery technologies and wellness therapies.
• Manage and maintain merchandise inventory and visual merchandising to uphold brand experience.
• Support the daily operations of the membership desk, including rostering, queue management, and appointment scheduling.
• Log, escalate, and follow up on service issues in line with SOPs for timely resolution.
• Maintain up-to-date knowledge of promotions, memberships, and new service launches.
• Collect and relay member feedback to the Manager for improvement initiatives.
• Assist in executing member engagement activities, workshops, or events.
• Ensure data accuracy when updating member records in the CRM system.
• Uphold confidentiality and compliance with organisational standards.

Skills

Strong communication

Interpersonal skills

Tech-savvy with CRM

Customer-first mindset

Team player

Education

Diploma/Certificate in Hospitality, Business, Customer Service

Tools

CRM systems

Job description

MORROW Health in Singapore invites applications for a MORROW Recovery Executive to be the first point of contact for members and guests, delivering an elevated service experience.

You will guide members through our wellness offerings, resolve feedback promptly, and act as a brand ambassador to foster loyalty and retention. The role suits those with 1–3 years in customer-facing roles and a passion for wellness in a fast-moving startup environment.