Wellness Concierge & Member Experience Lead

Morrow Health; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative culture

Wellness-focused environment

Job summary

MORROW Health in Singapore is seeking a MORROW Recovery Executive to greet members and guests, delivering an elevated service experience that reflects our wellness philosophy and brand. You will guide guests through our services and ensure a seamless journey.

Responsibilities include handling inquiries, CRM data accuracy, and supporting Membership desk operations and events. The role requires 1–3 years in customer-facing roles, excellent communication, and comfort with CRM/booking systems in a

Qualifications

• Diploma/Certificate in Hospitality, Business, Customer Service, or related field.
• Minimum 1–3 years of experience in customer-facing roles, preferably in hospitality, healthcare, fitness, spa, or wellness environments.
• Strong communication and interpersonal skills, with a natural customer-first mindset.
• Ability to remain calm under pressure and resolve conflicts with professionalism.
• Tech-savvy with experience using CRM or booking systems.
• Team player who is adaptable, proactive, and comfortable working in a startup environment.
• Bonus: Prior experience in wellness-focused settings such as gyms, spas, recovery facilities, or health & lifestyle clubs.

Responsibilities

• Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
• Provide accurate and confident guidance on all service offerings, including recovery technologies, wellness therapies, nutrition, and lifestyle facilities.
• Manage and maintain merchandise inventory: monitor stock levels, ensure timely replenishment, oversee visual-merchandising standards and presentation of retail displays to uphold our brand experience.
• Support the daily operations of the membership desk, including rostering coverage, queue management, and appointment scheduling.
• Maintain up-to-date knowledge of promotions, membership packages, and new service launches.
• Collect and relay member feedback to the Manager for continuous improvement initiatives.
• Assist in the execution of member engagement activities, workshops, or events.
• Ensure data accuracy when updating member records in the CRM system.
• Uphold confidentiality, service consistency, and compliance with organisational standards.

Skills

Customer service

Communication

CRM experience

Booking systems

Calm under pressure

Team player

Education

Diploma/Certificate in Hospitality, Business, Customer Service, or related field

Tools

CRM software

Booking systems

Job description

MORROW Health in Singapore is seeking a MORROW Recovery Executive to greet members and guests, delivering an elevated service experience that reflects our wellness philosophy and brand. You will guide guests through our services and ensure a seamless journey.

Responsibilities include handling inquiries, CRM data accuracy, and supporting Membership desk operations and events. The role requires 1–3 years in customer-facing roles, excellent communication, and comfort with CRM/booking systems in a