Member Experience & Recovery Concierge

MORROW & MORROW Medical; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Incentives based on performance

Growth opportunities

Collaborative culture

Job summary

MORROW Health in Singapore is seeking a MORROW Recovery Executive to greet members and guests, delivering a premium service experience. You will guide them through wellness offerings, resolve feedback, and uphold the MORROW brand in all interactions.

As part of a startup-like environment, you will support operations at the membership desk, manage scheduling, stock and displays, and ensure accurate CRM record keeping to drive loyalty and retention.

Qualifications

• Diploma/Certificate in a relevant field is required or preferred.
• Experience in customer-facing roles within hospitality, healthcare, fitness, spa, or wellness is desirable.
• Strong communication and interpersonal skills with a customer-first approach.
• Ability to remain calm under pressure and resolve conflicts professionally.
• Tech-savvy with familiarity with CRM or booking systems.

Responsibilities

• Be the first point of contact for members and guests with a seamless service experience.
• Provide accurate guidance on service offerings including recovery technologies and wellness facilities.
• Manage merchandise inventory and maintain visual merchandising standards.
• Support membership desk operations: rostering, queue management, and scheduling.
• Log and escalate service issues following SOPs and drive timely resolutions.
• Stay up-to-date on promotions, membership packages, and new services.
• Relay member feedback to the Manager for continuous improvement.
• Assist in member engagement activities, workshops, or events.
• Ensure CRM data accuracy and confidentiality in line with standards.

Skills

Strong communication

Interpersonal skills

Customer-first mindset

Calm under pressure

Team player

Tech-savvy

CRM experience

Education

Diploma/Certificate in Hospitality, Business, Customer Service, or related field

Tools

CRM systems

Job description

MORROW Health in Singapore is seeking a MORROW Recovery Executive to greet members and guests, delivering a premium service experience. You will guide them through wellness offerings, resolve feedback, and uphold the MORROW brand in all interactions.

As part of a startup-like environment, you will support operations at the membership desk, manage scheduling, stock and displays, and ensure accurate CRM record keeping to drive loyalty and retention.