MORROW Recovery Executive

MORROW & MORROW Medical; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Incentives based on performance

Growth opportunities

Collaborative culture

Job summary

MORROW Health in Singapore is seeking a MORROW Recovery Executive to greet members and guests, delivering a premium service experience. You will guide them through wellness offerings, resolve feedback, and uphold the MORROW brand in all interactions.

As part of a startup-like environment, you will support operations at the membership desk, manage scheduling, stock and displays, and ensure accurate CRM record keeping to drive loyalty and retention.

Qualifications

• Diploma/Certificate in a relevant field is required or preferred.
• Experience in customer-facing roles within hospitality, healthcare, fitness, spa, or wellness is desirable.
• Strong communication and interpersonal skills with a customer-first approach.
• Ability to remain calm under pressure and resolve conflicts professionally.
• Tech-savvy with familiarity with CRM or booking systems.

Responsibilities

• Be the first point of contact for members and guests with a seamless service experience.
• Provide accurate guidance on service offerings including recovery technologies and wellness facilities.
• Manage merchandise inventory and maintain visual merchandising standards.
• Support membership desk operations: rostering, queue management, and scheduling.
• Log and escalate service issues following SOPs and drive timely resolutions.
• Stay up-to-date on promotions, membership packages, and new services.
• Relay member feedback to the Manager for continuous improvement.
• Assist in member engagement activities, workshops, or events.
• Ensure CRM data accuracy and confidentiality in line with standards.

Skills

Strong communication

Interpersonal skills

Customer-first mindset

Calm under pressure

Team player

Tech-savvy

CRM experience

Education

Diploma/Certificate in Hospitality, Business, Customer Service, or related field

Tools

CRM systems

Job description

MORROW HEALTH

MORROW Health is Singapore's largest integrated fitness and recovery destination, designed to help individuals build healthier, more resilient lives through intentional daily habits. Grounded in lifestyle medicine, MORROW Health brings together physical activity, nutrition, restorative sleep, stress management, avoidance of risky substances, and social connection through structured programmes and purpose-built environments that make sustainable lifestyle change achievable. Supported by evidence-informed practice and data from wearables and lifestyle inputs, MORROW Health helps members recognise patterns, build consistency, and stay accountable - turning insight into everyday action that supports long-term vitality, strength, and clarity, without medical diagnosis or treatment.

Location:

Singapore

Reports To:

Programme Manager

Role Overview

As a MORROW Recovery Executive, you will be the first point of contact for our members and guests, playing a critical role in shaping their journey with us. You will deliver a seamless and elevated service experience, combining strong customer service expertise with a sound understanding of our wellness and recovery offerings.

This role goes beyond standard customer service - you will act as a brand ambassador, guiding members through our service offerings, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention.

Key Responsibilities

• Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
• Provide accurate and confident guidance on all service offerings, including recovery technologies, wellness therapies, nutrition, and lifestyle facilities.
• Manage and maintain merchandise inventory: monitor stock levels, ensure timely replenishment, oversee visual-merchandising standards and presentation of retail displays to uphold our brand experience.
• Support the daily operations of the membership desk, including rostering coverage, queue management, and appointment scheduling.
• Log, escalated, and follow up on service issues in line with SOPs, ensuring timely resolution and service recovery.
• Maintain up-to-date knowledge of promotions, membership packages, and new service launches.
• Collect and relay member feedback to the Manager for continuous improvement initiatives.
• Assist in the execution of member engagement activities, workshops, or events.
• Ensure data accuracy when updating member records in the CRM system.
• Uphold confidentiality, service consistency, and compliance with organisational standards.

Requirements

• Diploma/Certificate in Hospitality, Business, Customer Service, or related field.
• Minimum 1-3 years of experience in customer-facing roles, preferably in hospitality, healthcare, fitness, spa, or wellness environments.
• Strong communication and interpersonal skills, with a natural customer-first mindset.
• Ability to remain calm under pressure and resolve conflicts with professionalism.
• Tech-savvy with experience using CRM or booking systems.
• Team player who is adaptable, proactive, and comfortable working in a startup environment.
• Bonus: Prior experience in wellness-focused settings such as gyms, spas, recovery facilities, or health & lifestyle clubs.

Benefits

What We Offer

• Opportunity to shape the future of preventive healthcare and healthy longevity.
• Meaningful work that positively impacts people's health and wellbeing.
• A collaborative, entrepreneurial, and purpose-driven culture.
• Exposure to an innovative healthcare and wellness ecosystem.
• Competitive salary and performance-based incentives.
• Professional growth and development opportunities within a rapidly growing organisation.

At MORROW, you will not only help define operational excellence but also build the culture, rhythm, and future of interventions. You won't just be joining a team. You will be co-creating tomorrow.

MORROW Health Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.