Member Experience & Recovery Specialist

MORROW

Singapore

On-site

SGD 40,000 - 54,000

Full time

6 days ago

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Benefits offered by this job

Competitive salary

Performance-based incentives

Professional growth opportunities

Job summary

MORROW Health is seeking a MORROW Recovery Executive in Singapore to be the first point of contact for members and guests. You will blend strong service with knowledge of wellness offerings, guiding members through our recovery and fitness programmes.

The role focuses on creating memorable experiences, resolving feedback promptly, and acting as a brand ambassador. Requirements include a Diploma/Certificate in Hospitality or related field and 1–3 years in customer-facing roles.

Qualifications

Diploma/Certificate in Hospitality, Business, or related field.
Minimum 1–3 years in customer-facing roles.
Strong communication and interpersonal skills.
Tech-savvy with CRM/booking systems.

Responsibilities

Handle customer feedback with professionalism and empathy.
Provide accurate guidance on service offerings, including wellness and recovery options.
Assist at the membership desk: rostering, queue management, scheduling.
Maintain CRM data accuracy and up-to-date member records.
Promote promotions and membership packages; keep informed on new service launches.
Assist in member engagement activities and events.
Ensure confidentiality and compliance with standards.