Wellbeing Care Lead & Mentor (24/7 Telecare)

SingHealth Group; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

SingHealth Group invites applications for an Assistant Wellbeing Coordinator Lead to support the CareLine telecare service. You will mentor Senior Associate Wellbeing Coordinators and Associate Wellbeing Coordinators, handle escalated cases, and serve as a trusted touchpoint for clients navigating health and social care pathways.

You will lead care coordination, perform risk assessments, and contribute to creating individualized care plans.

Qualifications

• Bachelor's Degree preferred in Social Work, Counselling, or healthcare-related field.
• Experience in case management or supervisory roles is advantageous.
• Strong interpersonal and communication skills with elderly clients, caregivers, and partners.
• Ability to document meticulously and maintain data integrity.

Responsibilities

• Guide and mentor SAWBCs and AWBCs in care coordination, case management, and documentation.
• Conduct ad hoc audits of call recordings to ensure consistency in service delivery.
• Liaise with stakeholders across the integrated community care team to ensure timely, well-coordinated care.
• Screen clients to assess health and social care needs; identify concerns and make referrals.
• Support development and updates of care plans in collaboration with clinical teams.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical ability

Organisational skills

Documentation

Independent work

Education

Bachelor's Degree in Social Work, Counselling, or Healthcare-related discipline

Job description

SingHealth Group invites applications for an Assistant Wellbeing Coordinator Lead to support the CareLine telecare service. You will mentor Senior Associate Wellbeing Coordinators and Associate Wellbeing Coordinators, handle escalated cases, and serve as a trusted touchpoint for clients navigating health and social care pathways.

You will lead care coordination, perform risk assessments, and contribute to creating individualized care plans.