Wellbeing Coordinator – 24/7 CareLine Telecare (Contract)

SingHealth Group; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

SingHealth Group in Singapore invites applications for an Associate Wellbeing Coordinator (CareLine Call Centre) on a contract basis. You will join a collaborative team delivering 24/7 telecare, handling incoming calls and making outgoing care calls to support clients’ health journeys.

You will monitor wellbeing, connect clients to community resources, document care plans, promote healthy lifestyle changes, and escalate complex cases to senior coordinators.

Qualifications

• Diploma in any discipline required; 2+ years of relevant experience preferred.
• Experience in contact centre or eldercare is advantageous.
• Operational knowledge of health, social and community care sectors.
• Able to communicate in two or more languages and dialects.
• Willing to work rotating 12-hour shifts; strong team player.

Responsibilities

• Monitor clients' wellbeing through regular check-ins and direct them to community resources.
• Coordinate health and social care administration with stakeholders.
• Maintain updated care plans and encourage healthy lifestyle changes.
• Escalate complex cases to senior coordinators when required; ensure data confidentiality.

Skills

Multilingual

Education

Diploma

Job description

SingHealth Group in Singapore invites applications for an Associate Wellbeing Coordinator (CareLine Call Centre) on a contract basis. You will join a collaborative team delivering 24/7 telecare, handling incoming calls and making outgoing care calls to support clients’ health journeys.

You will monitor wellbeing, connect clients to community resources, document care plans, promote healthy lifestyle changes, and escalate complex cases to senior coordinators.