Lead Wellbeing Coordinator, CareLine & Community Care

Singapore Health Services Pte Ltd (SingHealth HQ); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Health Services Pte Ltd (SingHealth HQ) invites you to join the Office of Regional Health to support seniors in the community. You will play a central role in an integrated care team alongside primary care providers, nurses, wellbeing coordinators and community partners to deliver person-centred health and social care.

As Assistant Wellbeing Coordinator Lead for the CareLine, you will guide and mentor junior coordinators, oversee case management, conduct audits, and help clients access

Qualifications

• Bachelor's Degree in Social Work, Counselling, or related healthcare field preferred
• At least 2 years of relevant experience
• Experience in case management and supervisory roles advantageous
• Strong interpersonal skills with elderly clients, caregivers, and community partners
• Good verbal and written communication; second language is a plus
• Strong analytical and organisational skills, meticulous documentation and data handling
• Ability to work independently in a dynamic, fast-paced environment and occasional weekend shifts

Responsibilities

• Guide and mentor SAWBCs and AWBCs in day-to-day responsibilities including care coordination, case management, health and social needs assessments, and documentation
• Conduct ad hoc audits of call recordings to ensure consistency in service delivery
• Identify relevant information such as financial assistance schemes and community resources
• Liaise with stakeholders across the integrated community care team to coordinate timely care
• Engage clients to assess activation levels, monitor wellbeing, and update care plans
• Assess clients’ health and social care needs using SDoH frameworks and make referrals
• Coach clients to improve health literacy and connect to community programmes
• Support confidentiality and data quality across the CareLine, and participate in quality improvement and outreach efforts

Skills

Care coordination

Case management

Supervision

Stakeholder engagement

Health literacy

Documentation

Coaching

Education

Bachelor's Degree in Social Work

Job description

Singapore Health Services Pte Ltd (SingHealth HQ) invites you to join the Office of Regional Health to support seniors in the community. You will play a central role in an integrated care team alongside primary care providers, nurses, wellbeing coordinators and community partners to deliver person-centred health and social care.

As Assistant Wellbeing Coordinator Lead for the CareLine, you will guide and mentor junior coordinators, oversee case management, conduct audits, and help clients access