Lead Wellbeing Coordinator — CareLine & Community Care

SingHealth; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SingHealth's Office of Regional Health invites an Assistant Wellbeing Coordinator Lead to support the CareLine 24/7 telecare program, guiding and mentoring senior coordinators and overseeing care coordination services across the community. You will liaise with primary care providers, nurses, and community partners, conduct assessments, and use Social Determinants of Health frameworks to tailor plans.

The role emphasizes data confidentiality, coaching, and quality improvement across shifts and

Qualifications

• Bachelor's degree in social work, counselling or healthcare-related discipline.
• At least 2 years of relevant experience.
• Experience in case management or supervisory roles is advantageous.

Responsibilities

• Guide and mentor SAWBCs and AWBCs in day-to-day responsibilities, care coordination, and documentation.
• Conduct ad hoc audits of call recordings to ensure service consistency.
• Identify financial assistance schemes and community resources for clients.
• Coordinate with the integrated care team to ensure timely, well-coordinated care and updates to care plans.
• Screen clients using health and social care assessments and apply SDoH frameworks.
• Support carers and junior team members; maintain confidentiality and data handling.

Skills

Interpersonal skills

Communication skills

Team leadership

Case management

Education

Bachelor's degree in Social Work, Counselling, or Healthcare-related discipline

Job description

SingHealth's Office of Regional Health invites an Assistant Wellbeing Coordinator Lead to support the CareLine 24/7 telecare program, guiding and mentoring senior coordinators and overseeing care coordination services across the community. You will liaise with primary care providers, nurses, and community partners, conduct assessments, and use Social Determinants of Health frameworks to tailor plans.

The role emphasizes data confidentiality, coaching, and quality improvement across shifts and