Assistant Wellbeing Coordinator Lead, SORH (Programs) (Contract)

Singapore Health Services Pte Ltd (SingHealth HQ); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Health Services Pte Ltd (SingHealth HQ) invites you to join the Office of Regional Health to support seniors in the community. You will play a central role in an integrated care team alongside primary care providers, nurses, wellbeing coordinators and community partners to deliver person-centred health and social care.

As Assistant Wellbeing Coordinator Lead for the CareLine, you will guide and mentor junior coordinators, oversee case management, conduct audits, and help clients access

Qualifications

• Bachelor's Degree in Social Work, Counselling, or related healthcare field preferred
• At least 2 years of relevant experience
• Experience in case management and supervisory roles advantageous
• Strong interpersonal skills with elderly clients, caregivers, and community partners
• Good verbal and written communication; second language is a plus
• Strong analytical and organisational skills, meticulous documentation and data handling
• Ability to work independently in a dynamic, fast-paced environment and occasional weekend shifts

Responsibilities

• Guide and mentor SAWBCs and AWBCs in day-to-day responsibilities including care coordination, case management, health and social needs assessments, and documentation
• Conduct ad hoc audits of call recordings to ensure consistency in service delivery
• Identify relevant information such as financial assistance schemes and community resources
• Liaise with stakeholders across the integrated community care team to coordinate timely care
• Engage clients to assess activation levels, monitor wellbeing, and update care plans
• Assess clients’ health and social care needs using SDoH frameworks and make referrals
• Coach clients to improve health literacy and connect to community programmes
• Support confidentiality and data quality across the CareLine, and participate in quality improvement and outreach efforts

Skills

Care coordination

Case management

Supervision

Stakeholder engagement

Health literacy

Documentation

Coaching

Education

Bachelor's Degree in Social Work

Job description

Join SingHealth's Office of Regional Health and play a meaningful role in supporting seniors to live well and independently in the community. As part of an integrated community care team that brings together Primary Care Providers, Community Nurses, Wellbeing Coordinators, and Community Partners, you will help deliver person-centred health and social care to residents across the SingHealth region — making a real difference in the lives of those who need it most.

We are seeking an Assistant Wellbeing Coordinator Lead to support the CareLine service, a 24/7 telecare programme that empowers clients to manage their health and wellbeing with confidence. In this role, you will guide and mentor Senior Associate Wellbeing Coordinators (SAWBCs) and Associate Wellbeing Coordinators (AWBCs), manage escalated cases, and serve as a trusted touchpoint for clients as they journey towards better health.

What You Will Do

You will guide and mentor SAWBCs and AWBCs in their day-to-day responsibilities, including care coordination, case management, health and social needs assessments, and accurate documentation. You will conduct ad hoc audits of call recordings to ensure consistency in service delivery, and support your team in identifying relevant information such as financial assistance schemes and community resources for effective performance.

In your care coordination and case management duties, you will liaise with stakeholders across the integrated community care team to ensure clients receive timely and well-coordinated care. You will engage clients to understand their activation levels, monitor their wellbeing through regular check-ins, and facilitate updates to care plans in consultation with clinical teams. You will also contribute to the development of care plans that reflect each client's individual needs and preferences.

You will screen clients to assess their health and social care needs, administer relevant questionnaires and tools to identify concerns and make appropriate referrals. Using Social Determinants of Health (SDoH) frameworks, you will assess clients' living situations, financial circumstances, and social support networks, escalating cases with complex or urgent means to the relevant care teams or community partners.

As a coach and resource person, you will improve clients' health literacy, encourage healthier lifestyles, and connect them to suitable community programmes and financial support schemes. You will also support caregivers and junior team members in navigating health and social care matters.

Within the CareLine call centre, you will help maintain service standards across shifts, support smooth daily operations, and ensure client data is handled with strict confidentiality. You will conduct regular call audits and follow through with coaching and training where needed, while also reviewing workflows to identify opportunities for greater efficiency.

You may occasionally participate in community outreach and engagement efforts, contribute to quality improvement initiatives, and support the application of SDoH principles to enhance the overall standard of care delivered to clients.

Job Requirements

• Bachelor's Degree in Social Work, Counselling, or a Healthcare-related discipline is preferred; candidates with equivalent experience in health, social services, or community care are welcome to apply

• At least 2 years of relevant experience

• Experience in case management and/or supervisory responsibilities will be advantageous

• Strong interpersonal skills with the ability to engage effectively with elderly clients, caregivers, and community partners

• Good verbal and written communication skills; proficiency in a second language is an advantage

• Strong analytical and organisational skills, with a meticulous approach to documentation and data

• Ability to work independently and manage multiple responsibilities across a dynamic, fast-paced environment

• Willingness to work weekend shifts occasionally to support community outreach or events