Manager, Health & Social Integration, SORH (Programs) (2-year contract)

Singapore Health Services Pte Ltd (SingHealth HQ); Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

SingHealth's Office of Regional Health is seeking a Manager to lead operations and people development within CareLine, SingHealth's 24/7 telecare programme for seniors. You will supervise the CareLine executives and Call Centre, guide complex cases, and drive community engagement and improvements in workflows.

You will collaborate with Primary Care Providers, Community Nurses and partners to empower seniors to live well and independently.

Competenze

• Bachelor’s degree in social work, counselling or a healthcare-related discipline preferred; equivalent experience in health, social services or community care also considered.
• Minimum 6 years of relevant experience with demonstrated people, case and project management.
• Strong interpersonal and communication skills to engage seniors, caregivers and community partners.
• Analytical and operational skills with a meticulous, process-driven approach.
• Independent, resourceful and capable of learning agility; weekend shifts may be required to support community outreach.

Mansioni

• Co-lead supervision and day-to-day management of the CareLine executive and Call Centre (Outreach) team to ensure smooth service delivery and resource planning.
• Guide executives in handling complex cases, directing them to clinical knowledge and community resources, ensuring timely, confidential escalation handling.
• Lead community engagement activities, recruitment roadshows and outreach events to expand CareLine reach among seniors and caregivers.
• Represent CareLine at partner events and build strong relationships with community partners to facilitate seamless client support.
• Drive workflows and process improvements to keep CareLine services efficient and responsive to client needs.
• Oversee call quality through audits and coaching to meet competency standards, and manage projects from concept to implementation.
• Support budget planning and resource allocation, and contribute to broader population health and Healthier SG initiatives.

Conoscenze

People management

Case management

Project management

Communication skills

Analytical thinking

Process orientation

Resource planning

Formazione

Bachelor's Degree in Social Work, Counselling or related healthcare field

Descrizione del lavoro

Join SingHealth's Office of Regional Health and take on a leadership role that directly shapes the wellbeing of seniors living in the community. As part of an integrated care team comprising Primary Care Providers, Community Nurses, Wellbeing Coordinators (WBCs), and Community Partners, you will help deliver person-centred health and social care to residents across the SingHealth region — contributing to a healthier, more connected community.

We are seeking a Manager to lead operations and people development within CareLine, SingHealth's 24/7 telecare programme for seniors. In this role, you will oversee a team of executives and WBCs, manage complex cases, drive operational improvements, and represent CareLine in the community — all in service of empowering seniors to live well and independently.

What You Will Do:

You will co-lead the supervision and day-to-day management of the CareLine executive and Call Centre (Outreach) team, ensuring smooth service delivery and appropriate resource planning to meet departmental key performance indicators and maintain high levels of client satisfaction. You will also guide executives in handling complex cases, directing them to relevant clinical knowledge and community resources, and ensuring all escalated cases are managed professionally, confidentially, and in a timely manner.

You will take the lead on community engagement efforts, including recruitment roadshows and outreach events, to raise awareness of CareLine and grow its reach among seniors and caregivers. You will represent CareLine at partner events and build strong working relationships with community partners to facilitate seamless support for clients.

On the operational side, you will drive the review and improvement of CareLine's workflows and processes, ensuring they remain efficient and responsive to the evolving needs of the team and the clients they serve. You will oversee service quality by ensuring call audits are conducted using appropriate instruments, and by identifying and coaching team members who require further development to meet required competency standards.

You will also take the lead on projects from conceptualisation through to implementation, engaging partners on operational workflows and providing guidance to executives throughout the project management process. Additionally, you will support budget planning to ensure team operations are adequately resourced, and verify that departmental resources are utilised correctly and responsibly.

You may occasionally support your Head of Department on new initiatives or workflow changes, and contribute to broader population health and Healthier SG efforts through community engagement and programme participation.

Job Requirements:

• Bachelor's Degree in Social Work, Counselling, or a Healthcare-related discipline is preferred; candidates with equivalent experience in health, social services, or community care are welcome to apply

• At least 6 years of relevant experience, with demonstrated experience in people management, case management, and project management

• Strong interpersonal and communication skills, with the ability to engage effectively with seniors, caregivers, and community partners

• Strong analytical and operational skills, with a meticulous and process-driven approach to work

• An independent and resourceful worker who demonstrates integrity, initiative, and learning agility

• Willingness to work weekend shifts occasionally to support community outreach or events