Impactful Wellbeing Care Coordinator

SingHealth; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

SingHealth seeks an Associate Wellbeing Coordinator to join a collaborative team delivering 24/7 telecare support to clients via CareLine. You will handle incoming calls, perform outbound checks, and strengthen care relationships while following established protocols.

You’ll work in a call centre environment, ensure service levels, maintain confidentiality, and support community outreach as needed. Fresh diploma required.

Qualifications

• Monitor clients’ wellbeing through regular check-ins and coordinate care plans.
• Communicate effectively in 2+ languages to support diverse clients.
• Maintain confidentiality and handle sensitive information with care.

Responsibilities

• Assist and support in monitoring clients’ wellbeing through regular check-ins and directing to community resources.
• Coordinate health and social care administration with stakeholders; document care plans.
• Escalate complex cases to senior coordinators when required; support call centre operations and service levels.
• Contribute to outreach efforts and maintain client relationships across care touchpoints.

Skills

Multilingual communication

Team player

Problem-solving

Care coordination

Education

Diploma (any discipline)

Job description

SingHealth seeks an Associate Wellbeing Coordinator to join a collaborative team delivering 24/7 telecare support to clients via CareLine. You will handle incoming calls, perform outbound checks, and strengthen care relationships while following established protocols.

You’ll work in a call centre environment, ensure service levels, maintain confidentiality, and support community outreach as needed. Fresh diploma required.