LEAD ADMINISTRATOR L2

Wipro; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Wipro in Singapore is seeking an experienced Incident Management specialist to oversee the incident life cycle, define monitoring protocols, and ensure system resilience for reliable service delivery. You will lead a team, monitor SLA performance, coordinate with technical teams for permanent fixes, and participate in QBRs to align with client expectations and business goals.

This role requires hands-on leadership, proactive problem solving, and the ability to drive continuous improvements

Qualifications

• Minimum 8–10 years of experience in incident management or related IT operations.
• Strong expertise in Windows Server administration and monitoring tools.

Responsibilities

• Triaging tickets and establishing incident monitoring protocols, guiding permanent fixes.
• SLA Monitoring - Review SLA performance and represent the function in meetings.
• Performance tuning and optimization - Collaborate on production support, deployments, and changes.
• Perform system improvements - Review mitigation measures and propose actions.
• Handling disaster recovery - Develop DR and data backup plans for resilience.
• Reporting and stakeholder engagement - Participate in QBRs and align with business objectives.
• Team management - supervise daily operations, conduct appraisals, provide feedback.
• Knowledge base and continuous learning - Update docs and share best practices.

Skills

Windows Server Admin

Job description

Job Description

Job Description

Role Purpose

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

Areas of responsibility

• Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
• SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
• Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
• Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
• Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
• Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
• Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
• Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Mandatory Skills: Windows Server Admin .

Experience: 8-10 Years

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