Water Quality Product Specialist – Tech Support & Training

JDA WMS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JDA WMS PTE. LTD. in Singapore is seeking a qualified technician to provide product expertise in water quality instruments, support internal teams and distributors, and assist with product marketing, training, and documentation.

The role includes hands-on testing, warranty processing, content creation with marketing teams, and coordinating distributor workshops and webinars. Travel to distributors and client sites will be required.

Qualifications

• Bachelor's degree in Science or Engineering, preferably Chemistry or Environmental Science.
• Minimum 2 years of laboratory testing experience, preferably with electrochemistry products (meters and electrodes).
• Excellent written and verbal communication skills with strong attention to detail.
• Willingness to travel and learn.
• Ability to work both independently and collaboratively in a team.

Responsibilities

• Technical Support & Testing: Provide technical assistance to distributors and internal teams, and conduct hands-on product testing and troubleshooting.
• Warranty & Claims: Process warranty claims, issue Return Goods Authorization (RGA) numbers, and track replacement shipments.
• Content & Marketing Collaboration: Work with graphic designers and sales/marketing teams to produce application notes, manuals, tech tips, videos, flyers, and newsletters.
• Training & Event Planning: Visit distributors and clients to conduct workshops, seminars, and training, while organizing webinars, product launches, and distributor events.
• Industry Engagement: Attend exhibitions to stay updated on industry trends and advancements.

Education

Bachelor's degree in Science or Engineering

Willingness to travel

Tools

Electrochemistry meters and electrodes

Job description

JDA WMS PTE. LTD. in Singapore is seeking a qualified technician to provide product expertise in water quality instruments, support internal teams and distributors, and assist with product marketing, training, and documentation.

The role includes hands-on testing, warranty processing, content creation with marketing teams, and coordinating distributor workshops and webinars. Travel to distributors and client sites will be required.