Water Quality Instrument Product Specialist & Engineer

JDA WMS PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

JDA WMS Pte Ltd in Singapore seeks a technical support professional to develop product expertise in water quality instruments, provide support to distributors and internal teams, and assist with product marketing, training, and documentation.

You will conduct hands-on testing, process warranty claims, create application notes and manuals with the marketing team, and run workshops and webinars at distributor sites and events.

Qualifications

• Bachelor's degree in Science or Engineering, preferably in Chemistry or Environmental Science.
• Minimum 2 years of laboratory testing experience, preferably with electrochemistry products (e.g., meters and electrodes).
• Excellent written and verbal communication skills with strong attention to detail.
• Willingness to travel and learn.
• Ability to work both independently and collaboratively in a team.

Responsibilities

• Technical Support & Testing: Provide technical assistance to distributors and internal teams, and conduct hands-on product testing and troubleshooting.
• Warranty & Claims: Process warranty claims, issue Return Goods Authorization (RGA) numbers, and track replacement shipments.
• Content & Marketing Collaboration: Work with graphic designers and sales/marketing teams to produce application notes, manuals, tech tips, videos, flyers, and newsletters.
• Training & Event Planning: Visit distributors and clients to conduct workshops, seminars, and training, while organizing webinars, product launches, and distributor events.
• Industry Engagement: Attend exhibitions to stay updated on industry trends and advancements.

Skills

Communication skills

Travel readiness

Independent / team player

Education

Bachelor's degree in Science or Engineering

Job description

JDA WMS Pte Ltd in Singapore seeks a technical support professional to develop product expertise in water quality instruments, provide support to distributors and internal teams, and assist with product marketing, training, and documentation.

You will conduct hands-on testing, process warranty claims, create application notes and manuals with the marketing team, and run workshops and webinars at distributor sites and events.