Warehouse Operations Supervisor

Cainiao Group; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

Cainiao Group is seeking an Operations Specialist to oversee daily inbound/outbound exception management, weekly cycle counts, returns classification, and on-site delivery assurance. You will monitor real-time warehouse activities, resolve exceptions quickly, classify returns by condition, and ensure on-site orders meet SLA during peak periods.

The role requires bilingual English and Mandarin, strong WMS knowledge, and the ability to work with remote stakeholders.

Qualifikationen

• 3+ years warehouse operations experience, preferably in e-commerce/3PL.
• Fluent in English and Mandarin (written and spoken).
• Strong understanding of WMS, inventory management, and warehouse processes.
• Experience managing exceptions, cycle counts, and returns processing.
• Ability to work independently and report to remote stakeholders.
• Proficient in MS Office (Excel, Word, Outlook).
• Detail-oriented with strong problem-solving skills.

Aufgaben

• Daily Inbound/Outbound Exception Management: monitor real-time operations, resolve exceptions, document with photos and emails, liaise with 3PL on-site team, escalate to Regional Operations Manager.

Kenntnisse

WMS knowledge

Inventory management

Bilingual English & Mandarin

Exception management

Cycle counts

MS Office

Warehouse processes

Tools

MS Excel

Jobbeschreibung

1. Daily Inbound/Outbound Exception Management (30%)

• Monitor inbound and outbound operations in real-time; identify and resolve exceptions immediately
• Outbound exceptions: wrong pick, short pick, over pick, wrong SKU, missed scan
• Cancelled orders: inventory deducted but not picked;滞留 goods not returned to stock
• Document exceptions with photos and email notifications for traceability
• Drive same-day resolution;escalate unresolved issues to Regional Operations Manager
• Liaise with 3PL on-site team to ensure corrective actions are implemented

2. Weekly Cycle Count (20%)

• Organize and execute weekly inventory cycle counts covering high-value SKUs and high-risk locations
• Investigate variances: review transaction history, verify documents vs. physical, check CCTV
• Generate cycle count reports; track discrepancy resolution to closure

3. Returns Classification & Same-Day Processing (25%)

• Supervise returns receiving, counting, and classification workflow
• Classify by condition: sellable / damaged / pending QC
• Sellable items: return to bulk storage locations immediately
• Damaged items: move to RMA area
• Ensure all returns are processed same day; no cross-day backlog

4. On-site Delivery Assurance & Rapid Response (25%)

• Ensure orders meet SLA for outbound and pickup timelines
• On-site presence during peak seasons and promotional periods
• Support local compliance: accompany certification officers, verify product batches, supervise labeling
• Handle urgent issues on-site and sync with Regional team

Requirements

• Minimum 3 years of warehouse operations experience, preferably in e-commerce or 3PL environment
• Bilingual: fluent in English and Mandarin Chinese (written and spoken)
• Strong understanding of WMS, inventory management, and warehouse processes
• Experience managing exceptions, cycle counts, and returns processing
• Ability to work independently and report to remote stakeholders
• Proficient in MS Office (Excel, Word, Outlook)
• Detail-oriented with strong problem-solving skills