Warehouse Ops Supervisor: Real-Time In/Outbound & Returns

Cainiao Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Cainiao Group is seeking an Operations Specialist to oversee daily inbound/outbound exception management, weekly cycle counts, returns classification, and on-site delivery assurance. You will monitor real-time warehouse activities, resolve exceptions quickly, classify returns by condition, and ensure on-site orders meet SLA during peak periods.

The role requires bilingual English and Mandarin, strong WMS knowledge, and the ability to work with remote stakeholders.

Qualifications

• 3+ years warehouse operations experience, preferably in e-commerce/3PL.
• Fluent in English and Mandarin (written and spoken).
• Strong understanding of WMS, inventory management, and warehouse processes.
• Experience managing exceptions, cycle counts, and returns processing.
• Ability to work independently and report to remote stakeholders.
• Proficient in MS Office (Excel, Word, Outlook).
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Daily Inbound/Outbound Exception Management: monitor real-time operations, resolve exceptions, document with photos and emails, liaise with 3PL on-site team, escalate to Regional Operations Manager.

Skills

WMS knowledge

Inventory management

Bilingual English & Mandarin

Exception management

Cycle counts

MS Office

Warehouse processes

Tools

MS Excel

Job description

Cainiao Group is seeking an Operations Specialist to oversee daily inbound/outbound exception management, weekly cycle counts, returns classification, and on-site delivery assurance. You will monitor real-time warehouse activities, resolve exceptions quickly, classify returns by condition, and ensure on-site orders meet SLA during peak periods.

The role requires bilingual English and Mandarin, strong WMS knowledge, and the ability to work with remote stakeholders.