Warehouse Customer Success & Shipping Coordinator

UPS; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A global logistics company in Singapore is looking for a candidate who will be the key point of contact for customers, ensuring timely and accurate processing of shipments. Responsibilities include supporting customer KPIs, managing orders in SAP/WMS, and coordinating with warehouses. The role requires 3-4 years of logistics experience, excellent communication skills, and the ability to thrive in fast-paced environments. This position is permanent and focused on customer satisfaction and operational excellence.

Qualifications

• 3-4 years of experience in Contract Logistics/3PL/Healthcare industry.
• 2-3 years in a customer-service related role.
• Proficient in order entry systems and warehouse management systems.

Responsibilities

• Support achievement of customer KPIs through high quality service.
• Follow up on customer inquiries and process orders.
• Coordinate with warehouse to ensure operational tasks are met.

Skills

Excellent communication skills

Customer service orientation

Problem solving

Organizational skills

Time management

Tools

WMS

SAP

MS Office

Job description

A global logistics company in Singapore is looking for a candidate who will be the key point of contact for customers, ensuring timely and accurate processing of shipments. Responsibilities include supporting customer KPIs, managing orders in SAP/WMS, and coordinating with warehouses. The role requires 3-4 years of logistics experience, excellent communication skills, and the ability to thrive in fast-paced environments. This position is permanent and focused on customer satisfaction and operational excellence.