Logistics Admin & Customer Service Coordinator

Singapore Storage & Warehouse Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

5.5 Days Alternate Saturday Workweek

Transport provided to MRT

Job summary

Singapore Storage & Warehouse Pte Ltd is hiring an Admin Associate to provide administrative and operational support to the Customer Service and Operations teams. You will process orders, handle inquiries, and coordinate with Operations and Transport for timely fulfilment.

The role requires 1–2 years in logistics, strong English communication, and proficiency in Microsoft Office. A WMS knowledge is a plus, with a 5.5-day alternate Saturday workweek in Singapore.

Qualifications

• GCE O level or Diploma in Supply Chain, Logistics or Business.
• 1–2 years of experience in the logistics sector is preferred.
• Excellent English verbal and written communication.
• Able to work in a fast-paced environment with accuracy.

Responsibilities

• Provide general office and administrative support to Customer Service and Operations.
• Handle customer orders received through automated or manual channels.
• Coordinate with Operations and Transport teams to ensure timely delivery.
• Respond promptly to customer enquiries and service requests.
• Identify customer needs and provide appropriate support and solutions.
• Escalate and resolve service issues within SLAs.
• Support incident follow-up and post-activity documentation.
• Monitor systems and processes, aiding continuous improvement.
• Assist Reporting Manager on improvement projects.

Skills

Communication skills

Team player

Microsoft Office

Customer service

Attention to detail

Education

GCE O level

Diploma in Supply Chain / Logistics / Business

Tools

WMS

Job description

Singapore Storage & Warehouse Pte Ltd is hiring an Admin Associate to provide administrative and operational support to the Customer Service and Operations teams. You will process orders, handle inquiries, and coordinate with Operations and Transport for timely fulfilment.

The role requires 1–2 years in logistics, strong English communication, and proficiency in Microsoft Office. A WMS knowledge is a plus, with a 5.5-day alternate Saturday workweek in Singapore.