Customer Service Executive (Warehouse) 5.5-Day Work

KWE-Kintetsu World Express (S) Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

KWE-Kintetsu World Express (S) Pte Ltd is seeking a proactive Warehouse Customer Service Executive to lead a service team and coordinate between customers and operation teams in Singapore.

You will analyze customer requirements, prepare KPI reports, handle escalations, and support continuous improvement while ensuring accurate documentation and timely communications with vendors.

Qualifications

• Proven experience in customer service or a customer facing role within contract logistics.
• 3 to 5 years' experience as a warehouse customer service executive under any global contract 3PL logistics.
• Able to analyse customer requirements and discuss with internal team.
• Mature, self-motivated and able to work independently.
• Basic knowledge and experience on warehouse management systems and documentation.
• Able to speak, read and write English for direct communication with customers and appointed vendors.
• Experience on documentation such as checklists, temperature and RH reports.
• Able to compile KPI reports periodically.
• Able to verify billing reports to customers and service agreements.

Responsibilities

• Lead and manage customer service team under Customer Service Manager
• Create and manage project task list and tracker
• Train customer service members on project-based approach
• Facilitate monthly KPI meetings and perform presentation pitches to customers
• Initiate and manage continuous improvement activities
• Support data processing and analysis on inventory data and transaction data
• Prepare relevant documents and participate in customer audit with operation team and quality team
• Receive escalations from existing customers and conduct second-level fire-fighting upon receiving complaints
• Compile relevant specification with operation team for any purchasing or sourcing
• Communicate and liaise with relevant vendors for any operational supply and equipment

Job description

Job Descriptions

• Lead and manage customer service team under Customer Service Manager

• Create and manage project task list and tracker

• Train customer service members on project-based approach

• Facilitate monthly KPI meetings and perform presentation pitches to customers

• Initiate and manage continuous improvement activities

• Support data processing and analysis on inventory data and transaction data

• Prepare relevant documents and participate in customer audit with operation team and quality team

• Receive escalations from existing customers and conduct second-level fire-fighting upon receiving complaints

• Compile relevant specification with operation team for any purchasing or sourcing

• Communicate and liaise with relevant vendors for any operational supply and equipment

Job Requirements

• Proven experience in customer service or a customer facing role within contract logistics

• 3 to 5 years' experience as a warehouse customer service executive under any global contract 3PL logistics

• Able to analyse customer requirements and discuss with internal team

• Mature, self-motivated and able to work independently

• Basic knowledge and experience on warehouse management systems and documentation

• Able to speak, read and write English for direct communication with customers and appointed vendors

• Experience on documentation such as checklists, temperature and RH reports

• Able to compile KPI reports periodically

• Able to verify billing reports to customers and service agreements