Warehouse Customer Care Specialist (3PL/WMS)

UPS Asia Group Pte. Ltd.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

UPS Asia Group Pte. Ltd. in Singapore seeks a customer service professional to act as the key point of contact for customers, coordinating with warehouse teams to ensure timely and accurate order processing.

The role requires 3–4 years in Contract Logistics/3PL or healthcare, plus 2–3 years in customer service, with strong communication and problem-solving abilities, and proficiency in SAP/WMS and MS Office. Permanent on-site role offering exposure to global logistics operations.

Qualifications

• 3–4 years of Contract Logistics/3PL/Healthcare experience and/or 2–3 years of customer-service related role experience.
• Excellent communication (written/verbal) and presentation skills.
• Strong problem solving, organizational and time management skills.
• Ability to work in a fast-paced environment with time-sensitive deadlines and in a team or independently.

Responsibilities

• Be the key point of contact for customers to fulfil orders and liaise with the warehouse.
• Support the achievement of meeting customers’ KPI by providing high quality customer service; communicate with clients, warehouse operations, carrier brokers and offices.
• Follow up with customer inquiries and provide information about services and products; process orders.
• Create orders and manage customer accounts in SAP/WMS.
• Manage backorders and returns.
• Coordinate with warehouse team to ensure operational tasks are met.
• Verify and process receiving documentation in alignment with QA or legal requirements.
• Process orders accurately and timely according to client requirements.
• Coordinate shipping documents with internal and external stakeholders.
• Handle complaints and returns management.
• Process authorized inventory adjustments to maintain inventory integrity.
• Document movements of client inventory into and out of the facility as required.
• Perform clerical duties such as filing and reporting.
• Investigate and resolve customer concerns promptly; drive professional communication with customers.

Skills

Communication

Presentation skills

Problem solving

Time management

Teamwork

Independence

Tools

SAP

WMS

MS Office

Job description

UPS Asia Group Pte. Ltd. in Singapore seeks a customer service professional to act as the key point of contact for customers, coordinating with warehouse teams to ensure timely and accurate order processing.

The role requires 3–4 years in Contract Logistics/3PL or healthcare, plus 2–3 years in customer service, with strong communication and problem-solving abilities, and proficiency in SAP/WMS and MS Office. Permanent on-site role offering exposure to global logistics operations.