Ward Operations & Patient Services Lead

Tan Tock Seng Hospital; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Tan Tock Seng Hospital invites applications for a Senior / Patient Service Associate to support day-to-day ward operations and frontline administrative tasks. You will work closely with nurses, doctors and other healthcare professionals to ensure admissions, transfers and discharges are processed accurately and efficiently.

You will handle patient communications, appointments, and billing processes while maintaining patient information in hospital systems.

Qualifications

• Diploma or NITEC in any discipline or related studies.
• Good numeracy and attention to detail.
• Customer-oriented with strong communication skills.
• Comfortable working with multiple hospital systems.

Responsibilities

• Manage patient admissions, transfers and discharge procedures accurately.
• Coordinate appointments and other patient-related administrative arrangements.
• Maintain and update patient information in hospital systems.
• Contact patients before procedures to confirm timing and prep requirements.
• Process payments and provide financial counselling for procedures.
• Attend to enquiries from patients and families in a professional manner.
• Provide admin support to nurses, doctors and healthcare staff.
• Support OT and Endoscopy operations and scheduling.
• Retrieve patient records via EMR to support clinical operations.
• Liaise with vendors and manage supplies and inventory.
• Handle mail, documents and correspondence in a timely manner.

Skills

Customer service

Interpersonal skills

Communication

Numeracy

Multitasking

Team player

Computer literacy

EMR systems

Education

Diploma / NITEC

Tools

Electronic Medical Record (EMR) systems

Job description

Tan Tock Seng Hospital invites applications for a Senior / Patient Service Associate to support day-to-day ward operations and frontline administrative tasks. You will work closely with nurses, doctors and other healthcare professionals to ensure admissions, transfers and discharges are processed accurately and efficiently.

You will handle patient communications, appointments, and billing processes while maintaining patient information in hospital systems.