WAITER

HR SOLUTIONS CONSULTANTS LLP; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

HR SOLUTIONS CONSULTANTS LLP is seeking a Waiter Supervisor to oversee the service team and ensure smooth daily restaurant operations. You will supervise waitstaff, assign duties and schedules, and ensure prompt, professional customer service.

Responsibilities include training new staff, coordinating with the kitchen, maintaining hygiene and restaurant presentation, and addressing customer inquiries and feedback. This role ensures compliance with policies and supports daily operations.

Qualifications

• Experience supervising service staff.
• Excellent customer service and communication.
• Ability to train new staff on standards.
• Coordination with kitchen and other teams.

Responsibilities

• Supervise and coordinate waiters/waitresses during daily operations.
• Assign duties, sections, and work schedules to service staff.
• Ensure customers are greeted promptly and receive professional service.
• Train and guide new service staff on service standards and restaurant procedures.
• Coordinate with kitchen staff to ensure orders are prepared and served accurately and promptly.

Skills

Team supervision

Customer service

Staff training

Communication

Job description

Waiter Supervisor / Restaurant Service Supervisor typically oversees the service team and ensures smooth daily restaurant operations.

Key Job Roles & Responsibilities:

• Supervise and coordinate waiters/waitresses during daily operations.
• Assign duties, sections, and work schedules to service staff.
• Ensure customers are greeted promptly and receive professional service.
• Take customer orders and assist with food and beverage service when required.
• Monitor service quality, cleanliness, hygiene, and restaurant presentation.
• Handle customer enquiries, feedback, complaints, and special requests.
• Train and guide new service staff on service standards and restaurant procedures.
• Coordinate with kitchen staff to ensure orders are prepared and served accurately and promptly.
• Ensure tables are properly set up, cleared, and prepared for incoming customers.
• Monitor staff attendance, punctuality, grooming, and work performance.
• Assist with opening and closing procedures, including checking restaurant readiness.
• Monitor stock levels of service items such as utensils, glassware, napkins, and condiments.
• Ensure compliance with food hygiene, workplace safety, and company policies.
• Assist management with daily operational matters and report any service or staffing issues.
• Perform other duties assigned by the Restaurant Manager or management.