VP Tech Lead, Customer Management & Analytics Platform

Dbs Bank; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

DBS Bank in Singapore is seeking a Vice President to lead Customer Management & Analytics Platform engineering, architecture and delivery. You will steer the CMA platform initiatives across onboarding, servicing and automation, while aligning with IBGT objectives.

You will drive cloud-native modernization, microservices, APIs and AI-enabled solutions, ensuring scalability, security and regulatory compliance. A hands-on technology leader with strong coaching skills is required.

Qualifications

• Minimum 10 years of technology experience with substantial hands-on software engineering and application development experience.
• Proven track record leading software development teams and engineering organisations in banking or financial services.
• Extensive experience as both a software developer and developer lead across enterprise-scale systems.
• Experience delivering large-scale mission-critical platforms supporting customer-facing or operational banking functions.
• Proven success working within complex global organisations with matrix reporting structures. Proven ability to lead through ambiguity and organisational complexity.
• Possess a track record of managing and developing engineering leaders and technical professionals. Strong coaching, mentoring and succession planning capabilities.
• Experience balancing innovation, R&D work and production delivery commitments simultaneously.
• Strong understanding of banking technology controls, risk management, cybersecurity and regulatory expectations.

Responsibilities

• Lead the architecture, design, development and delivery of strategic CMA platforms supporting customer acquisition, account onboarding, relationship management, workflow automation, servicing and operational processes.
• Define platform technology strategy and engineering roadmaps aligned to IBGT and business objectives.
• Drive platform modernisation initiatives leveraging cloud-native technologies, microservices, APIs, event-driven architectures and enterprise integration patterns.
• Deep dive into solution architecture, application design and code reviews to ensure scalability, resilience, security, maintainability and performance.
• Lead complex technical decision-making and provide guidance on architecture evolution, technical debt management and platform investment priorities.
• Ensure solutions comply with technology risk, cyber security, regulatory and data governance requirements.
• Lead incident investigations, root cause analysis and long-term corrective actions while continuously improving platform reliability.
• Lead GenAI and Agentic AI initiatives to improve customer experience, productivity and platform intelligence.

Job description

DBS Bank in Singapore is seeking a Vice President to lead Customer Management & Analytics Platform engineering, architecture and delivery. You will steer the CMA platform initiatives across onboarding, servicing and automation, while aligning with IBGT objectives.

You will drive cloud-native modernization, microservices, APIs and AI-enabled solutions, ensuring scalability, security and regulatory compliance. A hands-on technology leader with strong coaching skills is required.