VP, Senior Voice Engineer (Unified Communications), Future Ready Technology, Group Technology

China, Beijing Branch; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

DBS Asia Hub seeks an expert in enterprise voice and unified communications to design, implement, and support high‑availability platforms. You will work across CUCM, Teams Direct Routing, and SBCs while ensuring regulatory recording compliance and strong performance.

You will manage call routing, dial plans, and integrations, support incident resolution, and collaborate with security and network teams on hardening. Prior experience in financial services and cloud voice is highly valued.

Qualifications

• Strong hands-on experience with Cisco CUCM, Voice Gateways, and SIP protocols.
• Knowledge of Microsoft Teams Direct Routing and SBC (e.g., AudioCodes).
• Understanding of network concepts (QoS, NAT, voice VLAN/firewall traversal).
• Experience with compliance recording solutions (e.g., NICE, Verint).
• Familiarity with ITIL processes (incident, problem, change management).

Responsibilities

• Design, deploy, and maintain enterprise voice platforms (Cisco CUCM, Teams Direct Routing, SBCs).
• Ensure regulatory recording compliance for financial services.
• Manage call routing, dial plans, and telephony integrations.
• Support incident management, troubleshooting, and root cause analysis.
• Collaborate with security, network, and infrastructure teams on hardening.
• Lead or support migrations (CUCM to cloud/Teams).
• Maintain architecture diagrams, documentation, and audit-ready artifacts.
• Engage vendors and manage third-party providers.
• Monitor system performance and implement improvements.

Skills

Cisco CUCM

Voice Gateways

SIP protocols

Teams Direct Routing

SBCs

NICE/Verint compliance

ITIL processes

Troubleshooting

CCNP Collaboration

Financial services familiarity

Cloud voice (Azure/Webex/Zoom)

Automation scripting

Stakeholder management

Tools

AudioCodes SBCs

Microsoft Teams Direct Routing

Azure Cloud Voice

Webex

Zoom Phone integration

Job description

Role Summary

Responsible for designing, implementing, and supporting enterprise voice and unified communications platforms, ensuring high availability, regulatory compliance, and optimal performance across the organisation.

Key Responsibilities

• Design, deploy, and maintain enterprise voice platforms (e.g., Cisco CUCM, Teams Direct Routing, SBCs)
• Ensure compliance with regulatory recording requirements (e.g., financial services mandates)
• Manage and optimise call routing, dial plans, and telephony integrations
• Support incident management, troubleshooting, and root cause analysis
• Collaborate with security, network, and infrastructure teams on system hardening
• Lead or support migrations (e.g., CUCM to cloud/Teams transformations)
• Maintain documentation, architecture diagrams, and audit-ready artifacts
• Engage vendors and manage third-party service providers
• Monitor system performance and implement continuous improvements

Required Skills & Experience

• Strong hands-on experience in Cisco CUCM, Voice Gateways, and SIP protocols
• Knowledge of Microsoft Teams Direct Routing and SBC (e.g., AudioCodes)
• Understanding of network concepts (QoS, NAT, firewall traversal for voice/video)
• Experience with compliance recording solutions (e.g., NICE, Verint)
• Familiarity with enterprise ITIL processes (incident, problem, change management)
• Strong troubleshooting and analytical skills
• Cisco certifications (CCNP Collaboration or equivalent)
• Experience in financial services or regulated industries
• Exposure to cloud voice (Azure, Webex, Zoom)
• Knowledge of automation/scripting for operational efficiency
• Strong stakeholder management
• Problem-solving mindset
• Attention to detail (especially for audit/compliance)
• Ability to work in high-pressure production environments

• Location: DBS Asia Hub
• Job: Technology
• Schedule: Regular
• Employee Status: Full time