VP of Voice Recording Systems & Telecomm Engineering

MERRILL LYNCH GLOBAL SERVICES PTE. LTD.

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

MERRILL LYNCH GLOBAL SERVICES PTE. LTD. seeks a regional Voice Recording Engineer to support L3 engineering for NICE voice systems and IPC trading platforms. The role covers migrations, upgrades, and on-site testing in a banking environment.

You will collaborate with project teams, vendors, and end users, providing technical leadership, documentation, and timely incident resolutions for mission-critical voice infrastructure.

Qualifications

10–15 years of IT experience.
Experience in the financial services/banking industry.
Bachelor’s degree in IT or technology certifications preferred.

Responsibilities

Solid NICE Voice recording and Voice Engineering Operations experience.
Regional Voice recording engineer supporting L3 of Engineering.
Migration and upgrades of Voice recording and Trading Floor voice applications.

Skills

NICE Voice recording

Voice engineering

Vendor coordination

End-user interaction

Education

Information Technology degree

Tools

IPC Trading system

Cisco

Avaya

Job description

You will collaborate with project teams, vendors, and end users, providing technical leadership, documentation, and timely incident resolutions for mission-critical voice infrastructure.

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