Vice President, Voice Recording Engineer, Employee Experience Technology

Bank of America; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Bank of America in Singapore is seeking an experienced regional voice operations engineer to support NICE voice technology, manage deployments during migrations, and provide L3 engineering support for critical issues.

The role requires deep knowledge of NICE Voice recording, IPC Trading systems, and Trading Floor telecom technologies, with 10–15 years IT experience. You will collaborate with vendors and internal teams, and be available for occasional evenings and weekends.

Qualifications

• Knowledge and hands-on experience with NICE Voice recording system and IPC Trading system.
• Experience in the financial/banking industry preferred.
• Typically 10–15 years of IT experience.

Responsibilities

• Solid NICE Voice recording and Voice Engineering Operations/Engineering experience.
• Regional Voice recording engineer supporting L3 of Engineering.
• Migration and upgrades of Voice recording and Trading Floor voice apps.

Skills

NICE Voice recording

IPC Trading system

Trading Floor voice tech

Cisco/Avaya

IT experience 10-15 yrs

Education

IT degree or certifications

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

To work in a regional voice operations and project team that manages the low-level technical delivery of all voice infrastructure projects and provides governance to the organization strategic partners. To provide comprehensive product knowledge on NICE voice technology. Ability to provide onsite support for user testing of Voice recording on Turrets, Cisco phone, Teams testing features and functionalities during user migrations. Ability to handle and coordinate deployments during user / floor / site migrations. Provide L3 engineering support for business impacting issues. Work with internal and external project managers to report issues and deliver solutions. Engage with the business and external vendors to deliver solutions. Ensures user satisfaction by providing preventative maintenance, troubleshooting, and quickly Participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming, and data center capabilities. This will include components of the assessment and optimization of system design and review of user requirements. Able to provide and communicate technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Leads the resolution process for problems where analysis of situations or data requires an in-depth evaluation of various factors. Contributes to the determination of technical and operational feasibility of solutions. This role will be part of a team covering our daily business hours and will also be part of an ad-hoc support covering evenings and weekends for project-related activities. Provide documentation for engineering support.

Responsibilities

• Solid NICE Voice recording and Voice Engineering Operations and Engineering experience.
• The position is for the regional Voice recording engineer supporting L3 of Engineering.
• The role includes migration, upgrades of Voice recording and Trading Floor voice applications.

Required Skills

• Knowledge and Hands experience on NICE Voice recording system and IPC Trading system.
• Experience working in the financial or banking industry.
• Information Technology degree and/or technology certifications preferred or substantial equivalent experience.
• Typically, 10-15 years of IT experience.
• Moderate experience with Trading Floor and Telecommunication technologies; IPC/Cisco/Avaya.
• Must be able to interact in a professional manner with End Users; must possess excellent PC, communication, and organizational skills.
• Candidates must be able to work both independently and in a team environment and be able to interact effectively with other team members, management, and clients.
• Candidates must have strong interpersonal, verbal, and written communications skills.

Bank of America Culture and Values

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We’re devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.