VP, Client Service – Vietnam & APAC Strategy

Bny Mellon; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

BNY Mellon in Singapore seeks a Vice President of Client Service (Vietnam) to lead Vietnam client service within the APAC Global Payments & Trade team. You will drive executive communications, service reviews, and cross-functional collaboration across APAC to deliver best-in-class client experiences.

You will manage Premium Vietnam clients with a consultative approach, conduct regular client calls, and ensure timely responses while driving digital enablement and process improvements.

Qualifications

• 10+ years of relevant product/financial experience in banking or client service.
• Fluent in business Vietnamese, written and conversational.
• Strong analytical and interpersonal skills.
• Experience in service reviews and SLAs is desired.

Responsibilities

• Lead strategic client service for Vietnam, as senior escalation point and drive executive communications and service reviews aligned to SLAs.
• Manage Premium clients based in Vietnam to elevate the client experience with a consultative approach.
• Conduct regular client calls to build relationships and identify client needs.
• Serve as client service point of contact for inquiries and ensure timely responses per service levels.
• Coordinate cross-functional APAC partnerships with Product, Operations, Technology, Implementation and Sales.
• Stay abreast of industry best practices and market intelligence to offer value-added services.
• Drive service initiatives such as Service Account Plans and Service Reviews.
• Champion digital enablement and process transformation across transaction banking.
• Provide support across multiple geographies and APAC client accounts when required.

Job description

BNY Mellon in Singapore seeks a Vice President of Client Service (Vietnam) to lead Vietnam client service within the APAC Global Payments & Trade team. You will drive executive communications, service reviews, and cross-functional collaboration across APAC to deliver best-in-class client experiences.

You will manage Premium Vietnam clients with a consultative approach, conduct regular client calls, and ensure timely responses while driving digital enablement and process improvements.