VP, Client Service (Vietnam) — APAC Strategy Lead

THE BANK OF NEW YORK MELLON; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

THE BANK OF NEW YORK MELLON is seeking a Vice President, Client Service (Vietnam) to lead strategic client service for Vietnam from Singapore. You will act as the senior escalation point, drive executive communications, and oversee Service Reviews aligned to SLAs and client outcomes.

You will manage Premium Vietnam-based clients with a consultative approach, conduct regular client calls, and coordinate with APAC product, operations, and sales teams to streamline journeys and enhance STP and

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 10+ years of relevant product/financial experience in banking or client service.
• Fluent in business Vietnamese, written and conversational.
• Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
• Excellent interpersonal skills and positive attitude.
• Strong analytical skills and detail-oriented.

Responsibilities

• Lead strategic client service for Vietnam, serving as the senior escalation point and driving executive-level communications, Service Reviews aligned to SLAs and client outcomes.
• Manage Premium clients based in Vietnam to elevate the client experience with a consultative approach.
• Conduct regular client calls to strengthen relationships and act as a trusted advisor.
• Act as client service point of contact for day-to-day inquiries and ensure timely response within SLAs.
• Orchestrate cross-functional partnerships across APAC with Product, Operations, Technology, Implementation, and Sales.
• Maintain familiarity with industry best practices and market intelligence to offer value-added services.

Skills

Leadership

Client service

Analytical skills

Interpersonal skills

Consultancy skills

Education

Bachelor’s degree

Job description

THE BANK OF NEW YORK MELLON is seeking a Vice President, Client Service (Vietnam) to lead strategic client service for Vietnam from Singapore. You will act as the senior escalation point, drive executive communications, and oversee Service Reviews aligned to SLAs and client outcomes.

You will manage Premium Vietnam-based clients with a consultative approach, conduct regular client calls, and coordinate with APAC product, operations, and sales teams to streamline journeys and enhance STP and