Visa Officer: Client Support & Embassy Liaison

EU Holidays; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

EU Holidays is seeking a diligent Visa Processing Executive to handle end-to-end visa applications for Malaysia, Japan, Korea, China, and Schengen countries. You will verify documents, fill forms, and track multiple submissions while coordinating with clients to meet deadlines.

The role includes client advisory on requirements and timelines, embassy liaison, and maintaining records, invoices, and reports to support travel itineraries and accurate service delivery.

Qualifications

• Minimum GCE ‘O’ Level / Diploma in Business, Tourism, or related field.
• 1–2 years of visa processing or administrative support experience preferred; fresh graduates welcome.
• Strong documentation handling and confidentiality.
• Excellent written and spoken English; Mandarin helpful.

Responsibilities

• Assist clients with visa applications and verify supporting documents.
• Advise clients on visa requirements, timelines and embassy regulations.
• Coordinate with embassies, consulates and visa centres to submit applications.
• Maintain accurate records, generate invoices and prepare management reports.
• Coordinate with tour consultants, sales and operations to align visa processing with itineraries.
• Handle urgent or problematic cases professionally and propose alternatives.

Skills

Attention to detail

Communication skills

Mandarin language

Education

GCE O'Level / Diploma in Business or Tourism

Tools

Microsoft Office

Job description

EU Holidays is seeking a diligent Visa Processing Executive to handle end-to-end visa applications for Malaysia, Japan, Korea, China, and Schengen countries. You will verify documents, fill forms, and track multiple submissions while coordinating with clients to meet deadlines.

The role includes client advisory on requirements and timelines, embassy liaison, and maintaining records, invoices, and reports to support travel itineraries and accurate service delivery.