Visa Officer

EU HOLIDAYS PTE. LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

EU HOLIDAYS PTE. LTD. in Singapore seeks a visa processing assistant to manage applications for Malaysia, Japan, Korea, China and Schengen countries. You will verify documents, prepare forms and track submissions while liaising with embassies and clients to meet deadlines.

The role requires 1–2 years in visa processing or admin support, strong English and Mandarin communication, and proficiency in Microsoft Office. Fresh graduates with relevant skills are welcome to apply.

Qualifications

• Good understanding of embassy/consulate operations and documentation standards.

Responsibilities

• Assist clients with visa processing for multiple countries.
• Verify documents and prepare visa forms for embassies/consulates.
• Coordinate with embassies and clients to track applications and deadlines.
• Maintain accurate records and generate reports for management.
• Provide timely updates and high-quality client support.

Skills

Mandarin language

English communication

Customer service

Education

GCE O'Level / Diploma in Business or Tourism

Tools

Microsoft Office

Job description

Job Scope

1. Visa Application Processing

• Assist clients with visa application procedures for various countries (e.g., Malaysia, Japan, Korea, China, Schengen countries, etc.).
• Check and verify supporting documents for accuracy and completeness.
• Fill out and prepare visa forms according to embassy or consulate requirements.
• Track and manage multiple applications, ensuring timely submission and collection

2. Client Support and Advisory

• Advise clients on visa requirements, processing times, and embassy regulations.
• Provide updates to clients on application status and handle enquiries professionally.
• Liaise with clients to ensure document submission deadlines are met

3. Embassy Liaison

• Coordinate with embassies, consulates, and visa centres to submit applications or resolve issues.
• Keep up-to-date with changing visa policies, embassy announcements, and travel advisories.

4. Administrative Duties

• Maintain accurate records of all visa applications and receipts.
• Prepare invoices and handle payment collection related to visa services.
• Generate daily or weekly reports for management on visa application progress.

5. Internal Coordination

• Work closely with tour consultants, sales, and operations teams to align visa processing with travel itineraries.
• Flag potential visa issues early and propose alternatives or solutions.

6. Customer Service & Problem Solving

• Handle urgent or problematic cases with professionalism and efficiency.
• Offer alternative solutions when visa rejections or delays occur.

Job Requirements:

Education & Experience

• Minimum GCE ‘O’ Level / Diploma in Business, Tourism, or related field.
• At least 1–2 years of relevant experience in visa processing or administrative support preferred.
• Fresh graduates with strong administrative or customer service skills may be considered.

Knowledge & Skills

• Good understanding of embassy/consulate operations and documentation standards.ia, China, Japan, Korea, Schengen, etc.).
• Good understanding of embassy/consulate operations and documentation standards.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to handle sensitive documents with confidentiality and accuracy.

Communication & Interpersonal Skills

• Good written and spoken English. Ability to speak Mandarin is required to communicate effectively with Mandarin-speaking clients.
• Excellent customer service and communication skills.
• Able to communicate effectively with clients, embassies, and internal staff.

Personal Qualities

• Detail-oriented, organized, and able to handle multiple applications efficiently.
• Responsible, trustworthy, and able to work independently with minimal supervision.
• Team player with a positive attitude and problem-solving mindset.

Other Requirements

• Able to start work at short notice will be an added advantage.