Visa Operations Specialist

VFS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

VFS (SINGAPORE) PTE. LTD. is seeking an Officer - Operations to support the day-to-day operations of our Visa Application Centre. You will help ensure smooth processing of visa applications and deliver a professional customer experience.

The role covers document scrutiny, data accuracy, passport logistics, and adherence to SOPs, with opportunities to grow in a fast-paced, multicultural setting. Proficiency in additional languages is advantageous.

Responsibilities

• Perform document scrutiny and collect visa applications in line with established guidelines.
• Accurately record and maintain application data, ensuring zero errors in system entry.
• Manage passport logistics, including dispatch to consulates, applicants, and logistics partners.
• Ensure all passports are completed within the defined Turnaround Time (TAT).
• Attend to customer/applicant queries via face-to-face, email, and phone with professionalism.
• Promote and deliver Value-Added Services (VAS) to enhance customer experience.
• Encourage applicants to provide feedback and continuously improve service delivery.
• Handle cash and banking transactions with 100% accuracy (where applicable).
• Ensure strict adherence to SOPs, policies and operational guidelines.
• Maintain high standards of quality, accuracy, and confidentiality throughout all processes.
• Support the Deputy Manager/Operations Manager in project execution and process improvements.
• Assist with operational tasks such as scheduling, shift coordination, and reporting as required.
• Promote responsible use of resources within the VAC.
• Adhere to Environment, Health & Safety (EHS) policies and guidelines.
• Language Advantage: ability to communicate with applicants from different backgrounds; proficiency in additional languages is advantageous.

Job description

VFS (SINGAPORE) PTE. LTD. is seeking an Officer - Operations to support the day-to-day operations of our Visa Application Centre. You will help ensure smooth processing of visa applications and deliver a professional customer experience.

The role covers document scrutiny, data accuracy, passport logistics, and adherence to SOPs, with opportunities to grow in a fast-paced, multicultural setting. Proficiency in additional languages is advantageous.