VIP Mall Concierge & Guest Experience Associate

Marina Bay Sands; Singapore; Hybrid; SGD 25,000 - 33,000; Full time

Job summary

Marina Bay Sands invites applications for a Guest Service Agent - Mall Concierge. This role focuses on delivering an exceptional shopping experience for guests at The Shoppes, addressing inquiries, and supporting loyalty marketing activities.

Training is provided, including VIP service for luxury shoppers, with opportunities to be an ambassador for the Marina Bay Sands brand. We value a warm, professional demeanor and a passion for hospitality.

Qualifications

• Diploma/Degree in hospitality or related field preferred
• No experience required as training will be provided
• Basic knowledge of MS Office (Word and Excel)
• Willing to work various shifts, including mornings/afternoons and public holidays
• Great personality with excellent customer service attitude
• Seeking good career prospects in Hospitality field
• Keen to work in an exciting and learning environment

Responsibilities

• Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands
• Attend to shoppers’ enquiries and feedback for customer experience improvement
• Perform Mall Marketing redemptions and any other duties assigned
• Attend to Luxury Shoppers (VIP Service training will be provided)
• Enjoy fun and be a proud ambassador of The Shoppes at Marina Bay Sands

Skills

Customer service

Communication

Hospitality mindset

Teamwork

Multitasking

Education

Diploma/Degree in Hospitality

Tools

MS Office (Word & Excel)

Job description

Marina Bay Sands invites applications for a Guest Service Agent - Mall Concierge. This role focuses on delivering an exceptional shopping experience for guests at The Shoppes, addressing inquiries, and supporting loyalty marketing activities.

Training is provided, including VIP service for luxury shoppers, with opportunities to be an ambassador for the Marina Bay Sands brand. We value a warm, professional demeanor and a passion for hospitality.